Senior Services Consultant III
Senior Services Consultant III
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1 Vacancy
Job Description
Overview
Axway Inc. seeks Senior Services Consultant III (Scottsdale AZ)
Job Description: Responsible for the effective delivery of quality computer and network software services to Axways enterprise Cloud customers partners and Customer Managed services. Responsible for daytoday operations of the Axway Solution implemented at Customer site or hosted on Axway SaaS environments. Ensures regular operational activities are delivered consistently with exceptional service quality meeting the defined KPIs and SLAs in collaboration with subordinates clients technical stakeholders. Includes technical activities such as handling Production incidents implementing changes designing and developing configuration/flows administering customer projects executing application updates and upgrades performing technical functional and integration testing post upgrade activities. Plans performance & stress testing in specific case. Manages client expectation and collects new requirement and provide solutioning through Axway B2Bi CSOS Sentinel and API products. Ensures the endtoend handing of any requests or incidents following ITIL guidelines. Assists with problem management activities to determine root cause of major incidents or problem records. Conducts all technical activities as defined in Axway Managed Cloud Description policies and procedures.
Position allows for partial remote work. Must live within reasonable commuting distance. Reports to company office in Scottsdale AZ.
Job Requirements: Requires Bachelors degree in Computer Science Computer Engineering Information Technology or related field and 3 years of related experience which must include some experience in each of the following skills: B2B and API products used in Global Supply Chain industry at enterprise levels with Cluster Deployment/Disaster Recovery & HA management; Protocols: AS2 SFTP FTP/S (Active Passive Implicit and Explicit) HTTP/s PeSIT JMS and MQ; Oracle PostgreSQL and (MySQL or MSSQL); Monitoring and Visibility tools (Splunk or New Relic) and Sentinel; Web application deployed on Cloud Platforms (Azure and AWS) with Unix & Windows platform; and Shell scripting & Java (Message Components and Inline processors) and XSLT Mapping (For EDIFACT X12 VDA and iDocs).
EOE.
To apply email resume to Candace Kappelman referencing Req. # 308.
Required Experience:
Senior IC
Employment Type
Full-Time
