IT Support Analyst
IT Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
We are looking for an IT Support Analyst to join our IT team in Chawston.
You will be responsible for the daytoday maintenance support and smooth operation of all IT systems.
- Up to 30k doe
- Hybrid working
- Ability to support on multiple projects
What youll be doing
Provide IT support ensuring the maintenance and functionality of all company IT systems.
Configure deploy and support IT hardware including iPads iPhones laptops and other mobile devices.
Set up and manage user accounts permissions and access controls in line with company policies.
Support and maintain bespoke internal systems ensuring efficient usage across departments.
Provide training and guidance to staff on IT systems and software usage.
Maintain and update the company Asset Register ensuring accurate tracking of IT equipment and also equipment is correctly assigned to users and locations.
Assist in IT security management including account management password security and system updates.
Support the IT team in implementing new technologies and system upgrades as required.
Maintain and promote the company brand and core values in all interactions.
Who were looking for
Previous experience providing first line support
Ability to diagnose and troubleshoot PC network and software issues both remotely and onsite.
Strong knowledge of Windows operating systems (Windows 11 largely) and Microsoft Office 365.
Experience with Azure Active Directory Intune and endpoint management.
Knowledge of ticketing/helpdesk software such as Freshdesk.
Strong communication skills (written and verbal) for effective support across all levels.
Excellent time management and ability to prioritise workload efficiently.
Ability to work independently and take initiative in problemsolving.
Full UK driving license.
The role requires strong problemsolving skills technical expertise and the ability to work in a fastpaced environment while prioritising tasks effectively.
What were offering
In return you will receive:
Up to 30k per annum
24 days paid holiday plus bank holidays
Healthcare cash scheme
Death in service benefit
Benefex Platform voucher schemes that run throughout the year including the Technology Scheme Dental Plan and the Bike Scheme
Discounts on retail shopping gym access and cinema tickets
6 company pension contribution
We are a direct delivery specialist contractor to both the water industry and wider water environment. We currently hold 30 frameworks and we work with most of the UKs water companies and the Environment Agency.
For more information please contact
Required Experience:
IC
Employment Type
Full-Time
