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The incumbent is responsible for assisting with supervisingpublic service staff in the daily operations of the Wilmington office position assists staff with the application of complexfiscal/financial/auditing functions in connection with reviewing and processingdocuments. The position also assists taxpayers in person or over the phone toassist with the resolution of any outstanding tax issues. Advanced technicalknowledge and the ability to apply complex state and federal laws rules and regulationsto evaluate taxpayer accounts and respond to taxpayer questions is desired. Inaddition the incumbent will develop and implement training programs to providestaff with required technical skills.

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.

• Plans assigns and supervises the technical work of subordinates to include training hiring and performance evaluation.
  
• Provides guidance on complex issues often involving crossfunctional areas.
  
• Responds to complex questions or resolves issues from internal or external customers.
  
• Prepares manuals and other instructions for use by subordinates and department officials regarding proper credit/refund procedures methods and systems.
  
• Gathers/compiles production/quality data for various reports/studies used in managing process improvement.
  
• Serves as primary liaison among work groups Division wide. Shares information as appropriate with agency customers vendors and other public agencies.
  
• Develops/recommends improvements to unit workflow and workflow connections to other units within the Division.
  
• Analyzes and interprets State laws rules and regulations applicable to unit responsibilities.
  
• Recommends system changes to facilitate user applications/improve processing methods/results.

JOB REQUIREMENTS for Assistant Production Supervisor
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in accounting support which includes performing financial transactions such as classifying computing verifying recording/posting reconciling audit/examination summarizing financial data and compiling reports.
2. Six months experience in data collection which includes collecting compiling and maintaining data from multiple sources such as files records databases customers staffor others.
3. Six months experience in record keeping which includes maintaining records logs and filing systems.
4. Six months experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
5. Knowledge of staff supervision acquired through course work academic training training provided through an employer or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning assigning reviewing and evaluating the work of others; OR supervising through subordinate supervisors a group of professional technical and clerical employees.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment in accordance with Title 29 Chapter 59 and Title 19 Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal EVerify system where the State will provide the federal government with each new hires Form I9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must completesatisfactory criminal background check reference checks confirmation of compliance with federal and state tax laws and any other required condition of employment.

To learn more about the comprehensive benefit package please visit our website at Process

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