CCaaS Tester-Senior Associate
CCaaS Tester-Senior Associate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Data Analytics & AIManagement Level
Senior AssociateJob Description & Summary
A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities including business intelligence data management and data assurance that help our clients drive innovation growth and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data understand and navigate risk and help our clients gain a competitive edge.As part of our Analytics and Insights Consumption team youll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. Youll use visualization statistical and analytics models AI/ML techniques Modelops and other techniques to develop these insights.
Years of Experience: Candidates with 4 years of hands on experience
Must Have:
Internal & External stakeholder management
Familiarity with the CCaaS domain CCaaS Testing
Indepth testing handson knowledge of sellservice(IVR Chat Bots) omni channel & agent desktop applications) of CCaaS platforms like MS DCCP Amazon Connect NICE CXOne Genesys Cloud Cisco Webex CC Cisco HCS UCCE/PCCE
Governance & communication skills
Handson Testing configuration of CCaaS platform (MS DCCP Amazon Connect Genesys Cloud/NICE CX One) includes Develop and execute test plans test cases and test scripts for cloud contact center applications
Conduct functional regression performance and security testing.
Collaborate with developers product managers and other stakeholders to understand requirements and define testing strategies.
Identify document and track defects using a bug tracking system.
Perform API testing and integration testing of thirdparty services.
Handson proficiency with testing tools say Cyara Hammer etc
Ensure compliance with industry standards and best practices.
Analyze test results and provide detailed reports on findings.
Participate in agile ceremonies providing input on quality assurance processes
Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQLMY SQL Oracle PostgreSQL Dynamo DB S3 RDS
Provide effective real time demonstrations of CCaaS & AI (Bots) platforms
Run and execute complete User Acceptance Test
Proficient in Bug Tracking tool(JIRA)
High proficiency in defining top notch customer facing slides/presentations
Nice to Have:
Experience in CPaaS platforms (Twilio Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service
Understanding of cloud platforms (e.g. AWS Azure Google Cloud) and their services for scalable data storage processing and analytics
Work on high velocity Presales solution consulting engagements (RFP RFI RFQ)
Define industry specific use cases (BFS & I Telecom Retail Manlog etc)
Defining Business Case
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Algorithm Development Alteryx (Automation Platform) Analytical Thinking Analytic Research Big Data Business Data Analytics Communication Complex Data Analysis Conducting Research Creativity Customer Analysis Customer Needs Analysis Dashboard Creation Data Analysis Data Analysis Software Data Collection DataDriven Insights Data Integration Data Integrity Data Mining Data Modeling Data Pipeline 38 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
0Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
