Call Center Scheduler Call Center Novato Full-Time Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a worldclass physician and clinical team an affiliation with UCSF Health an everexpanding network of clinics and a new stateoftheart hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

Company:

Work Shift:

Scheduled Weekly Hours:

Job Description Summary:

Job Requirements Prerequisites and Essential Functions:

Pay Range:
$22.50 $27.00 $31.50

Essential Functions and Responsibilities:

• Proficiency in typing filing and aptitude to learn office software
• Good verbal and writing skills and a strong sense of organization
• Team oriented with a strong belief in customer service
• Use EMR/EHR
• Use scanners copiers and other office equipment
• Knowledge of proper telephone etiquette
• Ability to exercise initiative decisionmaking and problem solving
• Ability to manage multiple tasks in a busy clinical environment
• Ability to prioritize tasks and manage time efficiently
• Strong organization and verbal communication skills

Qualifications:

Education:

• High school diploma required; postsecondary education preferred.

Experience:

• High school diploma required; postsecondary education preferred.
• Experience with heavy phone volume scheduling verifying insurance eligibility preparing medical records preferred.
• Previous customer service experience preferred.
• Electronic medical records experience preferred.
• Basic computer/keyboard knowledge.
• One year experience in providing customer service either via phone or in person focused on patient care experience
• Ability to type 60 wpm

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed please contact Human Resources ator email to initiate the process.

MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional C.A.R.E.S standards (Communication Accountability Respect Excellence and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable we can build trust and ensure clear communication.

At MarinHealth our top priority is the wellbeing of our employees patients and community. As such we require all employees to receive necessary immunizations including the measles mumps varicella and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidates compensation will be determined based on the individuals skills experience internal/market equity factors and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.