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You will be updated with latest job alerts via emailThe Role:
This opportunity provides a very broad range of support functions to various Fidelity Clearing & Custody Solutions Separately Managed Account and National Financial clients within Fidelity. As such and with advances in technology the Associate needs to have an aptitude for understanding sophisticated (and changing) workflows. They need to efficiently apply their knowledge and experience to the problem or task at hand while having an appreciation of the impact their decisions may have on other stakeholders (i.e. customers colleagues client service etc. The Associate is empowered to be decisive and creative when it comes to solving business problems provided they are consistent with policies and procedures. As a result their decisions can have a significant impact on customer satisfaction and overall (perceived) client service!
The Expertise and Skills You Bring:
Hours may range from 7:00 a.m. to 7:00 p.m.
The Team:
The objective of the Intermediary Support Associate is to provide high quality service and support to internal Fidelity customers and Fidelity Institutional business partners and their clients! Product coverage includes Prime Brokerage and DVP/RVP Trade Away. In support of the various clients we work closely with other middle office back office trade service and technology personnel to achieve straight through processing while minimizing risk exposure and errors. The team provides daily client service in a friendly and professional manner thereby fostering longlasting relationships with clients and their service teams. When vital the team should use product and system knowledge to influence other internal and external partners such as technology back office groups compliance legal risk finance accounting and vendors on behalf of Fidelity Capital Markets. We must adhere to and demonstrate the highest ethical standards at all times and ensure that their actions are consistent with defined policies and procedures.
Note: Fidelity will not provide immigration sponsorship for this position.
Fidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days MF) in a Fidelity office.
Required Experience:
Senior IC
Full-Time