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The Outpatient Administrative Specialist will assist with standardized patient checkin and checkout procedures such as entering and verifying demographic insurance and financial information and generating routine forms and other documentation. Responsible for processing of incoming/outgoing patient appointment referrals for all providers. In addition will schedule complex treatment plans. Will provide administrative support to ambulatory patient care functions. Will collect patient copays manage denial process and assist with other Front Desk tasks. Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation. Responsible for understanding the need for ABNs and Waiver of Liability. The Outpatient Administrative Specialist will answer calls obtain insurance authorizations and assist with referrals. Will prioritize incoming mail faxes and correspondence. Accepts assignments to other areas as needed.
Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education of education and experience required. Working knowledge of medical terminology familiarity with medical coding and excellent written/oral communication skills required.Ability to multi task all support roles in a high volume setting. Excellent phone customer service and strong computer skills required.
Knowledge of CPT codes Understanding of insurances referralsand EPIC scheduling preferred.
Monday Friday Day Hours varying hours between 8:30 a.m. 5:00 p.m.
RecruitmentOffice: Human Resources
Executive Order:
Pursuant to Executive Order 161 no State entity as defined by the Executive Order is permitted to ask or mandate in any form that an applicant for employment provide his or her current compensation or any prior compensation history until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time please contact the Governors Office of Employee Relations ator via email at
Required Experience:
Unclear Seniority
Full-Time