Technical Support Representitive
Technical Support Representitive
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$ 24 - 30
1 Vacancy
Job Description
Are you Looking to use your troubleshooting skill in a highimpact customer facing role
If so read on!
Protecting water the most valuable resource and driving sustainability is very close to our hearts. You will be part of a flexible family friendly organization that cares about its people just as it cares about the environment. XOS www.xos is a leading manufacturer of applicationspecific Xray analyzers. In todays highly competitive environment one of the key differentiators for sustained long term success is an organizations people. While products assets and brand can create a competitive advantage over time without great people the competition will catch up. This could not be better stated than in one of our core values We Deliver Results as a Team!
Through strong customer partnerships we advance the quality and delivery of water. Want to help us in this mission
About the role:
Our Technical Support Representative is the first line of contact for providing support to customers on our elemental analysis instrumentation. When a customer needs support this person will interact with the customer via email phone and MS Teams to diagnose the problem. Depending on the issue you may be able to work through to a resolution over the phone using some readily available material in conjunction with your own due diligence and analysis of the situation. While the Technical Support Representatives is always the driver to resolution and at the forefront of interactions throughout the entire process you will have assistance from a Technical Service or Field Service Engineer to make sure it is technically sound.
We offer:
- Vacation Time
- Flexible working hours
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health benefits
- 401(k)
The Technical Support Representative is responsible for :
Customer Relationship Management
- Serve as the primary point of contact ensuring positive customer experiences with our company products and services.
- Build and nurture strong customer relationships in high stress situations to maximize satisfaction and loyalty.
- Identify and escalate service and instrumentation opportunities to appropriate sales channels.
Technical Expertise and ProblemSolving
- Utilize your manufacturing background to troubleshoot and document technical issues effectively.
- Perform occasional onsite troubleshooting service and repairs applying handson industry knowledge.
- Process and manage internal and field service repairs with efficiency and attention to detail.
Inventory and Order Management
- Conduct monthly audits and manage field service part inventory ensuring optimal stock levels.
- Process replacement parts and consumable orders with precision.
- Set up return shipments for customers streamlining the process for maximum convenience.
Sales Support and Customer Service
- Provide accurate quotations and delivery information leveraging your understanding of manufacturing timelines.
- Identify crossselling and upselling opportunities based on customer needs and product knowledge.
Continuous Improvement
- Pivot quickly to customer needs contribute to product and service enhancements by providing feedback from customer interactions.
- Stay updated on industry trends and technological advancements in manufacturing to better serve our customers
The essential requirements of the job include:
- 35 years of handson electromechanical experience ideally in a manufacturing or service environment
- Having a sense of urgency and fully understands the impact of customer issues
- Prior experience in instrument repair or instrument support
- Ability to communicate both verbal and written. Must have strong interpersonal skills.
- Proficient utilizing Microsoft Office including Word and Excel
- Mechanically inclined and troubleshooting aptitude
- AS Degree in Engineering Technology or equivalent is preferred or combination of education and experience
This position is part of the Commercial function located in East Greenbush and will be onsite.
Travel Requirements
Up to 10 overnight travel may be required
The salary range for this role is $24$30. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
TO APPLY:
XRay Optical Systems Inc. takes affirmative actions as an equal opportunity employer to attract promote and retain the most fully qualified candidates without regard to characteristics such as race color national origin religion gender age marital status disability veteran status citizenship status ancestry sexual orientation or gender identity.
Please apply online via our website at https://xos/aboutxos/careers/
This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $24 $30 USD per hour.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Employment Type
Full-Time
