Niebur Center Member Services Associate

Position Summary:
Under the direct supervision of the Membership Director the Member Services Desk Associate welcomes patrons answers phones conducts registrations and maintains a professional respectful and positive environment for all members guests and staff. This position supports the work of the Y a leading nonprofit charitable organization committed to strengthening the community through youth development healthy living and social responsibility.

The position requires a flexible schedule including availability for shifts during the day evening and weekends. The total work hours will range from 15 to 20 hours per week.

ESSENTIAL FUNCTIONS:

1. Provides excellent service to members guests and program participants in the Y and on the phone
2. Contributes to membership retention practices
3. Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
4. Builds Relationships with members; helps members connect and the YMCA
5. Provide highquality experiences for members and guests focusing on the YMCAs core values of caring honesty respect and responsibility.
6. Handles and resolves membership concerns and informs supervisor of unusual situations and unresolved issues.
7. All other duties as assigned

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else we are on a relentless quest to strengthen our community beginning with you.

YMCA COMPETENCIES (Leader):

Advancing our Mission & Cause: Provide visionary leadership to the organization and to ensure that all the resources are mobilized to adapt to new challenges and needs in the community

Building Relationships: Provide visionary leadership to the organization and to ensure that all the resources are mobilized to adapt to new challenges and needs in the community

Leading Operations: Ensure relevance effectiveness and sustainability of the organization so that we can continue to fulfill our promise to the community

Developing & Inspiring People: Support the holistic development of self and others so that everyone can embrace the Ys cause sustain the Ys culture and inspire others to take individual and collective action to further our impact

QUALIFICATIONS:

1. Minimum High School Diploma/GED
2. Previous customer service sales or related experience.
3. Excellent interpersonal and problemsolving skills.
4. Ability to work well with a diverse group of children parents coworkers and adults
5. Basic knowledge of computers.
6. Applicable certifications such as CPR/AED and First Aid or obtain within 30 days of hire.

PHYSICAL DEMANDS:

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to stand sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities this job requires include close vision distance vision and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Must have visual and auditory ability to respond to critical incidents and the physical ability to respond swiftly in an emergency.
• Must be able to coordinate a variety of large and small tasks simultaneously and handle tension and stress in a positive manner