Patient Services Representative

Department: University Health Services
Classification: Office Specialist 1
Appointment Type and Duration: Regular Ongoing
Salary: $16.94 $23.45/hourly
FTE: 1.0

Review of Applications Begins

March 21 2025; position open until filled.

Special Instructions to Applicants

To ensure consideration please upload the following with your online application:

Current resume which includes dates of employment.

Applicants will also be asked to submit the name and contact information for three professional references.
Candidate will be notified prior to references being contacted.

Department Summary

The Division of Student Life supports the universitys academic mission and strategic plan through comprehensive programs and services that promote and advance student learning and success while fostering an inclusive and vibrant campus community. Student Life includes four major departments the Office of the Dean of Students Erb Memorial Union Physical Education & Recreation and University Health Services. Student Life also runs a number of key programs including Parent and Family Programs Major Student Events (Commencement Homecoming University Day) Fraternity and Sorority Life Counseling Health Promotion Multicultural and Identity Based Support Services Student Government Engagement & Success Student Conduct and Community Standards and Support for Students in Crisis and Students of Concern.

University Health Services (UHS) is a unit within the Division of Student Life and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.

Position Summary

The primary purpose of the Patient Services Representative is to competently assist patients prior to and during their appointment by helping them schedule appointments complete forms through the myUOHealth portal and obtain and update the patients demographic and insurance information into our systems. By serving patients in an inclusive professional cheerful and helpful manner this position acts as a liaison between the patient provider and other UHS departments to help ensure that patients receive the care they need.

This will include using predetermined guidelines to schedule patients both inperson and over the phone; knowledge of health insurance routing inquiries to the appropriate person or department according to policy; providing general information and assistance regarding UHS services; using an electronic medical records system to appropriately document visits and encounters; and creating a welcoming and inclusive environment through the provision of excellent culturally competent customer service.

This position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM). In addition employees must be in compliance with UHS policies regarding tuberculosis screening measles and mumps (MMR) seasonal flu hepatitis B and other immunization requirements.

Minimum Requirements

Completion of courses or training in Office Technology;
OR
One year of general clerical experience which included typing word processing or other generation of documents;
OR
An equivalent combination of training and experience.

Professional Competencies

Working knowledge of medical terminology.
Strong customer service skills both in person and via telephone.
Ability to perform multiple tasks with accuracy and efficiency and a high level of attention to detail.
Must be able to work well in a busy environment with frequent interruptions.
Ability to work independently and as part of a team.
Ability to work with discretion when dealing with confidential matters.
Experience with and/or commitment to working effectively with individuals from diverse backgrounds in support of an inclusive and welcoming environment.

Preferred Qualifications

One year of experience scheduling medical appointments using established guidelines.
Two years of experience in admissions or patient registration in a clinic hospital or ambulatory care facility.
Experience working with an electronic health record.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503 Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees including health insurance retirement plans and paid time off. For more information about benefits visit https://hr.uoregon/aboutbenefits.

The University of Oregon is an equal opportunity affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process please contact us at or.

UO prohibits discrimination on the basis of race color religion national origin sex sexual orientation gender identity gender expression pregnancy (including pregnancyrelated conditions) age physical or mental disability genetic information (including family medical history) ancestry familial status citizenship service in the uniformed services (as defined in federal and state law) veteran status expunged juvenile record and/or the use of leave protected by state or federal law in all programs activities and employment practices as required by Title IX other applicable laws and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information related policies and complaint procedures are listed here.

In compliance with federal law the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon/annualcampussecurityandfiresafetyreport.