Senior Client Success Manager
Senior Client Success Manager
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Job Description
Company
Trajectory RCS joined the MedHQ family in 2024 after enjoying 10 years as a wellestablished revenue cycle company with an annual growth rate of 40 to 50 and 150 employees. Together they now serve small hospitals physician groups ambulatory surgery and outpatient centers nationwide by optimizing. healthcare cash flow through integration of both business office processes and clinical documentation.
MedHQ LLC is a fast growing leading provider of consulting and technology enabled expert services for outpatient healthcare. With a 97 longterm client retention rate spanning over 20 years MedHQ serves Ambulatory Surgery Centers (ASCs) Surgical Hospitals Physician Practices and Hospital and Healthcare Outpatient Facilities nationwide. The MedHQ RITE Values: Respect Innovation Trust and Energy permeate all service line offerings with a unique personalized approach balancing exceptional transactional and emotional intelligence and above all excellent customer service. MedHQ LLC is a 2022 Beckers Top 150 Places to Work in Healthcare company.
The MedHQ LLC service line offerings have grown organically over the years beginning by providing high quality traditional human resource accounting and staff credentialing as a Professional Employer Organization (PEO. In 2022 MedHQ formed a relationship with 424 Capital and expanded into a wellrounded menu services driven financial management company. This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients efficiencies and growth. The MedHQ LLC menu of client services include Advisory Client Human Resources Client Accounting Staff Credentialling Clinical Staffing and Revenue Cycle Services. For additional detailed information please review www.medhq.
Job Overview: The Senior Client Success Manager will overseeclientsuccessand revenue cycle operations across multipleclientaccounts ensuring effective and high satisfaction. Reporting to the Executive Director of Revenue Cycle this role is integral to driving operationalsuccess fostering strongclientrelationships and supporting business growth by engaging with potentialclients during the sales process.
Key Responsibilities:
- Leadership and Operations Management:
- Lead and manage revenue cycle operations for diverseclients ensuring highquality service delivery and operational efficiency.
- Implement and maintain best practices to optimize revenue cycle performance addressingclientspecific challenges and opportunities.
- ClientSuccessand Relationship Management:
- Develop and maintain robust longterm relationships withclientstakeholders and senior leadership acting as their trusted advisor.
- Understand and anticipateclientneeds tailoring strategies to achieve and exceedclientgoals.
- Strategic Planning and :
- Collaborate with the Executive Director and senior leadership to formulate strategic plans that align with company andclientobjectives.
- Drive the implementation of these plans ensuring timely achievement of desired outcomes.
- Communication and Collaboration:
- Serve as a primary liaison betweenclients and internal teams facilitating effective communication and collaboration.
- Deliver regular comprehensive updates on performance and strategic insights to internal and external stakeholders.
- Sales Support and Business Development:
- Engage potentialclients in the sales process by showcasing the firms capabilities and strategic solutions.
- Collaborate with the sales team to align onclientneeds and demonstrate our value proposition effectively.
- Data Analysis and Continuous Improvement:
- Analyze revenue cycle data and performance metrics to identify trends and areas for improvement.
- Implement initiatives to enhance revenue cycle outcomes and contribute to continuous improvement efforts.
Qualifications:
- Bachelors degree in Healthcare Administration Business or a related field; Masters degree preferred.
- Minimum of X years of experience in revenue cycle management or healthcare administration with demonstratedsuccessin a leadership role.
- Extensive understanding of healthcare systems and revenue cycle processes.
- Proven ability to manage multipleclientengagements effectively and deliver results in a dynamic environment.
- Excellent communication negotiation and interpersonal skills.
- Strong analytical skills with experience in datadriven decisionmaking and process improvement.
- Ability to support sales efforts and influence senior leadership.
FULL TIME BENEFITS
- Employer sponsored Major Medical
- Employer sponsored Dental
- Employer sponsored Vision
- Accidental Death and Disability insurance
- Short term disability
- 4.5 401K matching
- Flexible spending account
- Generous paid time off
This is a remote position.
Required Experience:
Senior Manager
Employment Type
Full-Time
