June 2024 Post User Support Specialist Help Desk US Attorneys Office Miami FL 33132
June 2024 Post User Support Specialist Help Desk US Attorneys Office Miami FL 33132
Posted on :
05-04-2025
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1 Vacancy
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Job Description
C & C International Recruitment Accepting Resumes For:
User Support Specialist Help Desk (Computer Operator II)
to assist in the work of the
U.S. Attorneys Office
U.S. Department of Justice
Miami FL 33132
Please review the Resume Requirements Qualifications and Responsibilities/ Duties for the position prior to providing resume with references.
(Please email to request a resume template.
Include position division and location in subject line.
(Candidates qualifications reviewed in order of preference meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume in addition to Basic Qualifications.
Pay Rate Information
This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $29.90 that includes a Health and Welfare Benefit of $4.57 an hour.
Service Contract Act or SCA position pay rates are determined by the U.S. Department of Labor Wage and Hour Division.
More information is available at https://sam/content/wagedeterminations
Upon completion of six 6 months of employment the selected candidate can expect an annual salary as a permanent fulltime employee with the federal contractor.
Period of Performance:
(Tentative)
Current contract period: Date of Hire through May 31 2025
with the potential for two 2 annual extensions through May 31 2027
preference for placement/transfer as federal contract employee after six 6 months employment with C&C International
Work Hours of Operation: MondayFriday 8:30 a.m. 5:00 p.m. 40 hours per week two 2 15minute breaks and 30minute lunch except for federal holidays unless otherwise stated
Overtime and travel may be required as needed with prior authorization by federal personnel.
Travel to other district offices may be required on a regular basis using government provided vehicle and/or via personal transportation.
Resume Requirements:
Full contact information is requested on the resume for security clearance procedures.
Resumes without complete requested information may not be considered or reviewed.
Clearly state experience in eDiscovery software applications such as Relativity iPro Case Map Trial Director Concordance et cetera
Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
City and State
Dates of Employment (month and year MM/YYYY)
Date of Graduation (month and year MM/YYYY)
Special Requirements:
Must be a U.S. citizen
Public Trust Suitability Determination required with favorable recommendation
Web site for more information:
favorable Public Trust Suitability Determination investigation is required for the position and requested on a conditional offer of employment.
Code of Federal Regulations CFR
Title 5 Administrative Personnel
Chapter 1 Office of Personnel Management
Subpart B Civil Service Regulations
Part 731 Suitability
User Support Specialist Help Desk
Qualifications:
Preferred Qualifications:
User Support Specialist Help Desk
Responsibilities/Duties:
The User Support Specialist/Help Desk will provide I.T. and software applications enduser support to personnel with the U.S. Attorneys Office in downtown Miami FL.
The User Support Specialist may support any division/section within USAO depending on the needs of the office at time of hire.
The User Support Specialist will be required to maintain the utmost level of customer service responsiveness communication and judgement.
Overtime and travel may be required as needed with prior authorization by federal personnel.
Travel to other district offices may be required on a regular basis using government provided vehicle and/or via personal transportation.
Typical assignments include the following but not limited to:
The abovementioned duties may be performed as single functions or in combination with one another.
User Support Specialist Help Desk (Computer Operator II)
to assist in the work of the
U.S. Attorneys Office
U.S. Department of Justice
Miami FL 33132
Please review the Resume Requirements Qualifications and Responsibilities/ Duties for the position prior to providing resume with references.
(Please email to request a resume template.
Include position division and location in subject line.
(Candidates qualifications reviewed in order of preference meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume in addition to Basic Qualifications.
Pay Rate Information
This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $29.90 that includes a Health and Welfare Benefit of $4.57 an hour.
Service Contract Act or SCA position pay rates are determined by the U.S. Department of Labor Wage and Hour Division.
More information is available at https://sam/content/wagedeterminations
Upon completion of six 6 months of employment the selected candidate can expect an annual salary as a permanent fulltime employee with the federal contractor.
Period of Performance:
(Tentative)
Current contract period: Date of Hire through May 31 2025
- start date confirmed after completion and favorable recommendation of federal Public Trust Suitability Determination i.e. Standard Form85P Questionnaire
- please review Special Requirements for suitability references
with the potential for two 2 annual extensions through May 31 2027
preference for placement/transfer as federal contract employee after six 6 months employment with C&C International
Work Hours of Operation: MondayFriday 8:30 a.m. 5:00 p.m. 40 hours per week two 2 15minute breaks and 30minute lunch except for federal holidays unless otherwise stated
Overtime and travel may be required as needed with prior authorization by federal personnel.
Travel to other district offices may be required on a regular basis using government provided vehicle and/or via personal transportation.
- travel may be one to two 12 days per week
Resume Requirements:
Full contact information is requested on the resume for security clearance procedures.
Resumes without complete requested information may not be considered or reviewed.
- A oneparagraph overview highlightingqualifications for the position software experienceand education
Clearly state experience in eDiscovery software applications such as Relativity iPro Case Map Trial Director Concordance et cetera
- Resume for each person in MS Word format over all 1 margins 10pitch font maximum two 2 pages to include professional references
- Please provide three 3 professional references in the following format:
Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
- Please include the following contact information: full name home address home phone number mobile phone number and personal email address
- For each position and school attended please list the following:
City and State
Dates of Employment (month and year MM/YYYY)
Date of Graduation (month and year MM/YYYY)
- Email resumes in the above format to.
Special Requirements:
Must be a U.S. citizen
Public Trust Suitability Determination required with favorable recommendation
Web site for more information:
favorable Public Trust Suitability Determination investigation is required for the position and requested on a conditional offer of employment.
Code of Federal Regulations CFR
Title 5 Administrative Personnel
Chapter 1 Office of Personnel Management
Subpart B Civil Service Regulations
Part 731 Suitability
User Support Specialist Help Desk
Qualifications:
- Excellent written and oral communication skills
- Experience providing direct enduser support for the applications being supported including both telephone support and onsite assistance to users
- Certain applications may require certification by the software provider
- Must have handson familiarity with the network telecommunications and operating systems environment of the applications being supported
- Should be an expert user of the government software application systems such as word processing spreadsheet and email
- Pleasant telephone manner important
- Ability to consistently deliver highest quality work under extreme pressure
- Ability to obtain a security clearance
- Valid drivers license
- Must be a U.S. citizen
Preferred Qualifications:
- Experience with DoJ office automation environments extremely helpful
- Prior experience in automated litigation support
- Prior Help Desk experience in Information Technology
- Experience working in a government and/or litigation support environment in conjunction with basic qualifications
- Prior teaching/training experience involving computer applications such as database imaging or other automated litigation support applications
- Undergraduate degree valued
- Current or active clearance
User Support Specialist Help Desk
Responsibilities/Duties:
The User Support Specialist/Help Desk will provide I.T. and software applications enduser support to personnel with the U.S. Attorneys Office in downtown Miami FL.
The User Support Specialist may support any division/section within USAO depending on the needs of the office at time of hire.
The User Support Specialist will be required to maintain the utmost level of customer service responsiveness communication and judgement.
- Responsible for assisting the district I.T. staff in performing a variety of tasks associated with the daytoday operations and administration of I.T. systems within the office
- Duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities
Overtime and travel may be required as needed with prior authorization by federal personnel.
Travel to other district offices may be required on a regular basis using government provided vehicle and/or via personal transportation.
- travel may be one to two 12 days per week
Typical assignments include the following but not limited to:
- Assisting users with various I.T. related troubles
- Installing and maintaining USAO hardware and software
- Physically moving I.T. equipment
- Administering user accounts
- Monitoring and diagnosing I.T. systems.
- Actively using trouble tickets to follow issues.
- Training district users
- Tracking I.T. equipment
The abovementioned duties may be performed as single functions or in combination with one another.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
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