Senior Customer Tech Support Engineer III
Senior Customer Tech Support Engineer III
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Axway Inc. seeks Senior Customer Tech Support Engineer III (Scottsdale AZ)
Job Description: Research design and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions. Provide advanced complex troubleshooting assistance problem replication/duplication and diagnostic support for both the application and environment including operating system database and network. Work on accounts through resolving complex issues including customer meetings status reports and updates. Respond to phone email and web ticket customer issues within target service levels. Act as a gateway between the customer and the next level of resources; ensuring issues have met minimal requirements for escalation. Document all customer contacts and activities in customer relationship management (CRM) while also providing beta/sprint support for assigned products.
Position allows for partial remote work. Must live within reasonable commuting distance. Reports to company office in Scottsdale AZ.
Job Requirements: Requires Bachelors degree in Information Technology Applied Computer Science Electronic Engineering or related field and 3 years of related experience which must include some experience in each of the following skills: Database Systems: Oracle SQL or MySQL; Internet Applications and Transport Protocols (SMTP FTP HTTP and SSH); Network Connectivity and Communication Protocols (TCP/IP SSL and TLS); Enterprise level EDI processing software like Axway B2Bi Cleo Integration Cloud IBM Sterling Integrator or OpenText BizManager; Java C or Perl; UNIX (Solaris AIX and HPUX) Linux and Windows platforms; and MFT (Managed File Transfer) EAI and B2B protocols.
EOE.
To apply email resume to Candace Kappelman referencing Req. #306
Required Experience:
Senior IC
Employment Type
Full-Time
