Case Manager and Supervisor
Case Manager and Supervisor
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Job Description
Position Overview:
The NonMedical Case Manager is responsible for assessing and coordinating care for program participants ensuring that they receive the necessary services to improve their physical and mental wellness. This role involves collaborating closely with program participants their support networks and healthcare professionals to develop and implement tailored care plans. The NonMedical Case Manager also plays a key role in monitoring program participant progress providing counseling or intervention when needed and performing outreach activities as part of the Ending the HIV Epidemic (EHE) or Minority AIDS and/or (MAI) initiative.
Key Responsibilities:
Client Assessment & Care Planning:
Assess program participants physical and mental wellness needs preferences and abilities.
Develop tailored care plans based on these assessments.
Collaborate with program participants family members friends and healthcare professionals to implement care plans.
Counseling & Support:
Listen to program participants concerns and provide counseling or intervention as needed.
Offer support and resources to help program participants manage their conditions and improve their overall wellbeing.
Progress Monitoring & Evaluation:
Record program participants progress including charting referrals home visits and other notable interactions.
Periodically evaluate program participants progress and adjust care plans as necessary to improve outcomes.
Follow up with discharged program participants to ensure satisfaction with services and monitor their ongoing physical and mental health.
Service Coordination & Delivery:
Develop plans for the evaluation treatment and care of program participants who require assistance due to age illness disability or other challenges.
Assess program participants social service needs and coordinate the delivery of necessary services.
Ensure that services are obtained according to the case plan and monitor progress to ensure a beneficial impact.
Vocational Support & Community Referrals:
Evaluate program participants background education and training to help them develop realistic vocational goals.
Refer program participants to community services that assist with job placement competencies such as interviewing organizational and time management skills and networking.
Outreach & Community Engagement:
Perform outreach activities as part of the Ending the HIV Epidemic (EHE) or Minority AIDS (MAI) initiative.
Work to increase the availability and utilization of agencyspecific services within the community.
The individual in this position will play a crucial role in supporting program participants creating programming coordinating services and contributing to the success of the Ryan White Part A MAI and Ending the HIV Epidemic initiative.
National Association of Social Workers (NASW) Standards for Social Work Case Management
- Offers detailed standards and guidelines for social workers involved in case management which align with responsibilities such as client assessment care planning and service coordination.
Centers for Disease Control and Prevention (CDC) Ending the HIV Epidemic: A Plan for America
- Provides information on the Ending of the HIV Epidemic (EHE) initiative which is relevant to the outreach activities mentioned in the job description.
SUPERVISORY RESPONSIBILITIES: This job has supervisory responsibilities on peer counselors/interns/volunteers.
COMPETENCIES: To perform the job successfully an individual should demonstrate the following competencies:
Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments. strong sales and negotiation skills.
People Skills Sophisticated social media networking and interpersonal skills. Focuses on solving conflict not blaming; keeps emotions under control; remains open to others ideas and tries new things.
Oral Communication Excellent communication skills. speaks clearly and persuasively in positive or negative situations; listens and gets clarification; listens to others without interrupting; responds well to questions.
Written Communication Writes clearly and informatively; able to read and interpret written information. design and writing of promotional materials
Diversity Shows respect and sensitivity for cultural differences; Promotes a harassmentfree environment.
Ethics Treats people with respect; keeps commitments.
Motivation Sets and achieves challenging goals Measures self against standard of excellence.
Planning/Organizing Prioritizes and plans work activities; uses time efficiently; plans for additional resources.
Professionalism Approaches others in a tactful manner; reacts well under pressure.
Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity Completes work in a timely manner work quickly.
Safety and Security Observes safety and security procedures; follows all driving rules regulations and laws; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes delays or unexpected events.
Attendance/Punctuality Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability Follows instructions responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: Bachelors degree in Social Work Psychology Human Services or a related field. Masters degree preferred.
Experience in case management counseling or a related field is preferred.
Strong understanding of the challenges faced by individuals with HIV chronic illnesses or disabilities.
Excellent communication interpersonal and organizational skills.
Ability to collaborate with program participants their support networks and healthcare professionals.
Commitment to providing compassionate clientcentered care.
LANGUAGE SKILLS: Ability to read and comprehend instructions correspondence and memos. Ability to write correspondence. Ability to effectively present information in oneonone and small group situations to customers clients and other employees of the organization. Bilingual Preferred
MATHEMATICAL SKILLS: Ability to add and subtract twodigit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement volume and distance. Development of Standards. Analyzing Information. Dealing with Complexity. Data Entry Reporting Research Results. Confidentiality. Meticulous.
REASONING ABILITY: Ability to apply common sense understanding to conduct detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
COMPUTER SKILLS: To perform this job successfully an individual should be proficient with MS Office: Excel and Word Outlook database programs provide enterprise internet. Online HR and payroll access and Program Participant Grocery Choice Program.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel crouch or crawl and talk or hear.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly exposed to smells or airborne particles; toxic or caustic chemicals for use in cleaners and risk of electrical shock when moving electrical equipment. The employee is frequently exposed to the risk of sun radiation and vibration while operating machines. The employee is occasionally exposed to wet and/or humid conditions (nonweather); working near moving mechanical parts; outdoor weather conditions; extreme cold (nonweather) and extreme heat (nonweather). The noise level in the work environment is usually moderate.
Approved by: TP Date: 01.03.2025 Thomas Pietrogallo Chief Executive Officer
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Required Experience:
Manager
Employment Type
Full Time
