Service Desk Engineer
Service Desk Engineer
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
About Commonwealth Fusion Systems:
Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy.
Combining decades of research top talent and new technologies were designing and building commercially viable fusion power plants. And working with policymakers and suppliers to build the energy industry of the future.
Were in the best position to make it happen. Since 2018 weve raised over $2 billion in capital more than any other fusion energy company in the U.S.
Now were looking for more thinkers doers builders and makers to join us. People wholl bring new perspectives solve tough problems and thrive as part of a team.
If thats you and this role fits we want to hear from you.
Join the power movement as a Service Desk Engineer
Are you an experienced service desk professional or budding systems administrator that strives for more and craves engineering projects and experience The Service Desk Engineer will be on a team responsible for being the first point of contact and escalation for any and all IT issues. In addition this role will report to the IT Service Desk Lead and work very closely with the infrastructure team on foundational infrastructure architecture and security projects. Were looking for someone whos a motivated ticket slayer on the service desk and asks the right questions to understand the business process of our users. Were hoping to find someone who brings the knowledge and experience working to automate our processes such that we avoid repetitive manual labor and service tickets altogether in the first place.
What youll do:
- Work on a team as a primary point of contact to deliver topnotch support to our highly technical end users with grace patience and efficiency
- Assist in the management of end user devices throughout their entire life cycle including procurement configuration maintenance and disposal
- Work day to day with members of our IT team to assist in engineering projects and various tasks as needed
- Implementation and support of enterprise solutions such as Mobile Device Management Identity and Access Management Enterprise AntiMalware Imaging etc.
- Collaborate with the cybersecurity team to remediate vulnerabilities: Partner with cybersecurity analysts to address identified security risks including deploying patches implementing encryption and updating security configurations on enduser devices to ensure compliance with security policies and industry best practices
- Evolve current processes with an eye towards automating the repetitive tasks so the humans can focus on solving the hard problems and the ability to work independently but also strong team collaboration and communication skills
- Support the technical onboarding experience for new CFS employees making sure they have the equipment and tools to be successful
- Provide rotational offhours support as well as occasional afterhours availability for system upgrades etc.
- Execute on short to mid term assignments that are set by management. Some problem solving skills are required and engages appropriate resources when barriers arise. Able to plan out work based on clearly defined goals. May begin contributing to policy or process development. May manage some limited risk associated with their work and informs and engages management early for support
- Understand how their work fits into team strategy and are able to prioritize short to mid term tasks to align with that
- Provide assistance with instructing more junior team members by showing how specific tools are used or specific well defined tasks are completed.
What were looking for:
- Previous experience providing customerfacing desktop support
- Experience participating in the implementation and support of enterprise wide systems (e.g. G Suite Freshservice Okta Zoom etc. as well as experience auditing systems
- Experience developing and managing Okta and FreshService workflows and other automation
- Experiencing working in and understanding of an Active Directory / Azure AD environment
- Experience supporting end users on Windows Mac and Linux
- JAMF MECM/SCCM or Intune experience imaging machines providing remote support and supporting remote installation of applications
- Previous experience in supporting users both in office and working remotely
- AWS and Infrastructure experience a plus
- Networking and security experience a plus
- Scripting and automation experience a plus
- Linux experience a plus
- Familiarity with the organized chaos that comes within a startup environment
Bonus points:
- Preferred experience in a mixed technology environment with Microsoft Google and Apple products
- Jira Confluence and Fresh Service Management experience
- Relevant IT certifications (Comptia A N Security
Musthave requirements:
- Occasionally lift up to 50 lbs
- Perform activities such as typing standing and sitting for extended periods of time
- Willingness to travel or work required nights/weekends/oncall occasionally
- Work in a facility that contains industrial hazards including heat cold noise fumes strong magnets lead (Pb) high voltage high current pressure systems and cryogenics
- #LIHybrid
$80000 $180000 a year
Salary range for this fulltime position equity benefits.The actual salary will depend on level location qualifications and experience. The range displayed on each job posting reflects new hire salaries for the position across all US locations. Benefits include:
Competitive compensation with equity
12.5 Companywide Holidays
Flexible vacation days
10 sick days
Generous parental leave policy
Health dental and vision insurance
401(k) with employer matching
Professional growth opportunities
Teambuilding activities
#LIHybrid
At CFS we excel in fastpaced environments driven by our values of integrity impact and selfcritique. As we grow were eager to bring on missiondriven folks who offer diverse perspectives and fresh ways to tackle challenges.
We value diversity deeply and are proud to be an equal opportunity employer by choice. We consider all qualified applicants equally regardless of race color national origin ancestry citizenship status protected veteran status religion physical or mental disability marital status sex sexual orientation gender identity or expression age or any other basis protected by law.
Employment Type
Full-Time
Key Skills
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