Front Office Supervisor
Front Office Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
Train direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues complaints problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other departments especially housekeeping reservations etc.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Required Experience:
Manager
Employment Type
Full-Time
