Client Services Representative Bilingual - Spanish
Client Services Representative Bilingual - Spanish
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Salary Not Disclosed
1 Vacancy
Job Description
Why Work For Us
Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set experience compassion and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.
At Alexander Shunnarah Trial Attorneys we take a real approach. We are innovative always finding ways to be better and have a gogetter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If youre looking for a career where you can help make a difference in the lives of others alongside a supportive team we encourage you to apply!
What We Value
- Client Commitment
- Integrity
- A Will to Win
- Teamwork
- Personal Accountability
- Passion
We are seeking dedicated and detailorientedBilingual Client Services Representatives to join our team. In this role you will be the first point of contact for our clients guiding them through the initial stages of their cases and ensuring they receive exceptional service.
What Youll Do:
- Client Engagement: Promptly contact clients upon receiving live transfers from our intake department.
- Appointment Coordination: Schedule treatment appointments within 24 hours and follow up to confirm attendance.
- Documentation: Request and file police reports initiate claims and send Letters of Representation (LOR) to insurance companies.
- Case Management: Maintain organized case files for 23 weeks ensuring all necessary actions are completed efficiently.
- Promotion: Effectively communicate and promote the firms services to all clients.
What You Need:
- Language Skills: Bilingual proficiency (Spanish/English) is required.
- Customer Support Background:strong track record of providing top tier customer service is required.
- Communication: Strong verbal and written communication skills.
- Organizational Skills: Ability to handle multiple tasks efficiently and maintain organized case files.
- TechSavvy: Proficiency in Microsoft Office 2 years required) and familiarity with FileVine or other case management systems (preferred).
- Communication Skills: Excellent verbal and written communication skills are essential for this role.
What You Get:
- A Great Role: Fulltime position 40 hrs a week) with opportunities to grow and make a significant impact.
- Comprehensive Benefits: Dental vision and health insurance plus supplemental insurance and paid time off.
- A Supportive Environment: Join a team that values collaboration innovation and your professional growth.
- Competitive Pay:$25/hour (nonnegotiable no bonus)
Ready to make a difference and advance your career Apply now and become a vital part of our dedicated team!
Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please email .
Required Experience:
Unclear Seniority
Employment Type
Hourly
