Guest Service Assistants - Food and Beverage - Dornoch Station
Guest Service Assistants - Food and Beverage - Dornoch Station
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Job Description
Do you enjoy being part of a dynamic team
Are you passionate about creating memorable guest experiences
If yes wed love to meet you! We are seeking Guest Service Assistants Food and Beverage to join our enthusiastic team as we open Dornoch Station.
THE OPPORTUNITY
As a Guest Service Assistant Food and Beverage youll make the first and last impression for our guests making it your mission to create unforgettable experiences.
YOUR JOB DUTIES AND RESPONSIBILITIES
Deliver exceptional service brand standards to guests at all timeswhether youre at the reception desk or working in the bar/restaurant.
Greet guests with warmth and create a welcoming memorable arrival and departure experience.
Recommend top local spots and hidden gems to help our guests experience the best of the community.
Handle guest inquiries payments feedback and departures with professionalism.
Resolve guest concerns with confidenceempowered to make decisions and take ownership ensuring every guest leaves happy.
Assist guests with luggage and anticipate any special requests they might have.
Seize opportunities to promote upgrades and special offers boosting hotel revenue.
Be fully knowledgeable about hotel facilities events and emergency procedures.
Support your fellow team members across all departments.
Record maintenance issues on our Alice App and collaborate with other departments for swift resolutions.
WHAT WE ARE LOOKING FOR FROM YOU
Passion for customer service you love meeting new people and making their day special.
Ability to multitask and stay calm under pressure in a fastpaced environment.
Strong communication skills in Englishboth verbal and written.
Excellent problemsolving abilities with a positive cando attitude.
Adaptability to handle various situations with grace.
Proficiency in computer systems.
Previous experience in hotel reception restaurant or customer service is a plus.
THE PERKS
Exclusive Company Discounts on rooms plus free night stays each year.
Generous recommend a friend scheme.
Access to a wide range of discounts and cashback opportunities with top retailers and service providers through our online benefits portal.
24/7 Employee Assistance Program for support whenever needed.
Food & Beverage Discounts at the hotel.
Recognition incentives for your hard work.
Teambuilding events to celebrate our success together.
Complimentary meals during shifts in our Team Member canteen
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity. We value diverse cultures ideas and people as part of our core DNA.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
ABOUT US
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the onceinalifetime destinations they call home. Here we invite locals neighbours and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit marineandlawn.
Employment Type
Part-Time
