Help Desk Analyst hybrid position
Help Desk Analyst hybrid position
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Mission
Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology masters of providing precise information and quick resolve to the customers satisfaction.
Responsibilities
- Level 1 support for all client tickets.
- Level 2 support when possible by ability.
- Onsite support of hardware and software.
- Vendor contact as required to resolve tickets.
- Ticket resolution as per the client service level agreement.
- Detailed documentation within service tickets on issue steps and resolution.
- Excellent customer service on the phone via email and in person.
- Ability to follow company process and procedures.
Requirements
- Healthcare experience preferred; longterm healthcare support experience is a plus.
- At least three years of level one support in an enterprise environment is required.
- Comfortable with multiple enterprise systems such as Active Directory Microsoft Office Suite Windows Operating Systems file shares printers and copiers phone systems Exchange basic network and systems administration and desktop hardware support.
- Excellent communication and customer service skills are required.
- Proof of Covid19 vaccination.
Benefits
- Cell phone/internet reimbursement
- Medical dental vision 401k
- Unlimited paid time off
- Certification reimbursement
Required Experience:
IC
Employment Type
Full Time
