Senior Desktop Engineer
Senior Desktop Engineer
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1 Vacancy
Job Description
Position Overview
The Senior Global Desktop Engineer is a senior technical position responsible for monitoring managing and troubleshooting an organizations enduser computing systems across the FDB. This role is centered on delivering Level 2 and Level 3 support which includes addressing the most complex technical issues that Level 1 support cannot resolve.
In this role you will provide essential technical guidance and expertise diagnosing and resolving highlevel technical challenges across a wide range of technologies. This process involves analyzing inquiries identifying the appropriate technical areas or vendors to address problems consulting with managers and colleagues on action plans and serving as the final point of escalation within the organization.
Company Overview
The work we do at FUJIFILM Diosynth Biotechnologies has never been more importantand we are looking for talented candidates to join us. Were growing our locations our capabilities and our teams and looking for passionate missiondriven people like you who want to make a real difference in peoples lives. Were proud to cultivate a culture that will fuel your passion energy and drive what FUJIFILM Diosynth Biotechnologies calls Genki. Join us and discover a community that thrives on diversity and never scares away from a complex challenge. At FUJIFILM Diosynth Biotechnologies you determine whats possible.
Job Description
As the Senior Desktop Engineer in our Global IT deparment you will be in a pivotal role in maintaining the organizations desktop systems cultivating a welltrained technical team and ensuring a high quality user experience on a global scale.
Principal Accountabilities:
Project and Quality Assurance: They are responsible for participating in technical projects ensuring they are executed efficiently and meet the organizations quality standards 30
Technical Guidance and Issue Resolution: As the ultimate point of escalation within the business the Senior Global Desktop Engineer is accountable for diagnosing and resolving complex technical issues across a variety of technologies 20
Training and Mentoring: This role is responsible for training and mentoring other Global Desktop Engineers. This involves imparting critical technical knowledge and skills enabling them to effectively address and resolve technical issues independently 20
Client build Software deployment and patch management Ensure software deployment patch management. Ensure asset management of client hardware 20
Knowledge Base Management: The SR Global Desktop Engineer is accountable for leading the creation and upkeep of the organizations knowledge base. This involves documenting solutions to common issues establishing best practices and developing enduser support and training materials 10
Minimum Education and Experience Requirements:
- Bachelors degree in IT Computer Science or other related discipline
- 5 years of work experience in SCCM (System Center Configuration Manager) and MS365 Administration
- Proven experience in scripting in powershell
- Proven experience with various operating systems specifically Microsoft Windows 10 with ability to handle intricate OS issues
- Proven experience with GPO Active Directory
- Proven experience in developing and maintaining training and development material for IT teams
Knowledge Skills and Abilities:
Microsoft Suite Proficiency: Administrative knowledge of Microsoft OfficeOffice 365 Teams and Cloudbased phone systems.
ITSM Knowledge: A solid understanding of IT Service Management (ITSM) practices and principles which facilitate effective IT service delivery.
Hardware Expertise: Excellent knowledge of computer hardware including PCs network printers and more enabling swift hardwarerelated problem
resolution.
Interpersonal and Communication Skills: Strong interpersonal skills with a serviceminded approach. Must be a team player and a good communicator
in English both verbally and in writing.
Analytical and ProblemSolving Skills: Ability to perform an analytical and methodical approach to IT incidents and requests with proven problem
solving skills to resolve complex technical issues.
User Interaction: Demonstrated experience working closely with end users to manage issues and requests as they arise with a strong emphasis on
customer service and satisfaction.
Teamwork and Collaboration: Excellent teamwork and collaboration skills to work effectively within diverse teams and contribute to a cooperative
work environment.
SelfMotivated and Resourceful: Demonstrates a selfmotivated and resourceful mindset with the ability to effectively prioritize and execute tasks in a highpressure environment maintaining a high sense of responsibility and a strong service mindset.
As the Senior Desktop Engineer you will also train and mentor other Global Desktop Engineers sharing knowledge and enhacing their skills to ensure they can effectively resolve technical issues. This includes leading the development and maintenance of the organizations knowledge base as well as creating enduser support and training documentation.
You will also engage in project and quality assurance administering support processes and procedures and overseeing client builds software deployment and patch management. You will also ensure the effective asset management of client hardware and document all relevant processes and procedures.
FDBU works with technical data technology and materials that are subject to U.S. export laws and regulations. This position will require access to technical data technology and source code that is controlled under U.S. export laws and regulations including but not limited to the International Traffic in Arms Regulations at 22 C.F.R. Parts 120 130 and Export Administration Regulations in 15 C.F.R. Part 730 774 as may be amended. To conform to these laws and regulations applicants must be U.S. citizens lawful permanent residents of the U.S. protected individuals as defined by 8 USC 1324(b)(a)3 (i.e. asylees and refugees) or otherwise eligible for an export authorization from the U.S. Department of State or U.S. Department of Commerce. Offers of employment will be contingent on the Companys ability to secure an export authorization.
To all agencies: Please no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM viaemail the internet or in any form and/or method will be deemed the sole property of FUJIFILM unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired no fee or payment of any kind will be paid.
EEO Information
Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.
ADA Information
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department .
Required Experience:
Senior IC
Employment Type
Unclear
