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Provides support for implementation troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including daytoday operations monitoring and problem resolution for all of the client/server/storage/network devices mobile devices etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software troubleshoots maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Five 5 years experience as a SA in programs and contracts of similar scope type and complexity is required. Bachelors degree in a technical discipline from an accredited college or university is required. Five 5 years of additional SA experience may be substituted for a bachelors degree.
Required Skills
Desired Skills
Benefits:
CyberTrend provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Unclear Seniority
Full-Time