Technical Specialist
Technical Specialist
Posted on :
05-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Job Description
RoleFSO technician / Deskside technicianReporting to: FSO Site LeadWe are looking for an experienced and proactive Technical Support Engineer to provide enterpriselevel support to End Users. The Candidate should have expertise in daytoday technology support and be able to diagnose and troubleshoot software/hardware problems and help the End Users to install and troubleshoot applications hardware and programs. You will be the face of technology support in this location helping to support local users across a wide range of business functions. They will rely on you to provide timely and accurate solutions to their technical problems. Roles & Responsibilities: Provide day to day desktop support to the End Users. Researching diagnosing trouble shooting and identifying solutions to resolve system issues on Laptop and Desktops on both OS & Hardware. Maintaining stock levels of equipment and inventories Building and deploying end user hardware; from tablets and phones through to laptops and desktops. Working closely with wider team and Site Lead to manage starters and leavers in local sites. Taking a proactive ownership of Tickets and Tasks assigned using ServiceNow. Asking customers targeted questions to quickly understand the root cause of the problem. Track computer system issues through to resolution within agreed SLAs. Providing support to Associates through a series of actions email or chat until they ve solved a technical issue. Properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g. security/network/systems teams) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge in the form of notes and manuals Maintain jovial relationships within the team and customersTechnical Skills: Good knowledge of Windows client OS including Windows 8 & 10. Knowledge of Windows Imaging/OS deployment using tools like WDS/MDT/SCCM/AutoPilot. Knowledge of Azure especially intune and AAD. Experience of data center management including tape back up management. Handson experience on Hardware Troubleshooting skills and log the call with Vendor for hardware replacement. Knowledge on SCCM Encryption software VPN applications Good knowledge on system troubleshooting and application troubleshooting (Event log check disk space checks and error/failure logs etc). Good knowledge of Active Directory (DHCP DNS and OU/GPO). Good Knowledge of Macintosh platform and application installation. Good knowledge on Microsoft Office Products (Office365/Office 2013. Good knowledge of Network concepts (VLANs VPN LAN WAN & WiFi) Basic skills on Printer support. Conference Room Audio & Video support. Good interpersonal skills. Worked on ticketing tool eg SNOW HP OpenView. Requirements Proven work experience as a Technical Support Engineer or Desktop Support Engineer Proven experience with Windows/Mac OS environments. Good understanding of computer systems mobile devices and other tech products. Ability to diagnose and troubleshoot technical issues. Excellent problemsolving and communication skills. Ability to provide stepbystep technical help both written and verbal to nontechnical staff Graduate in Information Technology Computer Science or relevant field Additional certification in Microsoft or similar technologies is a plus A or similar certification 1. To provide support for on call escalations and doing root cause analysis of given issue 2. To independently resolve tickets within agreed SLA of ticket volume and t
RoleFSO technician / Deskside technicianReporting to: FSO Site LeadWe are looking for an experienced and proactive Technical Support Engineer to provide enterpriselevel support to End Users. The Candidate should have expertise in daytoday technology support and be able to diagnose and troubleshoot software/hardware problems and help the End Users to install and troubleshoot applications hardware and programs. You will be the face of technology support in this location helping to support local users across a wide range of business functions. They will rely on you to provide timely and accurate solutions to their technical problems. Roles & Responsibilities: Provide day to day desktop support to the End Users. Researching diagnosing trouble shooting and identifying solutions to resolve system issues on Laptop and Desktops on both OS & Hardware. Maintaining stock levels of equipment and inventories Building and deploying end user hardware; from tablets and phones through to laptops and desktops. Working closely with wider team and Site Lead to manage starters and leavers in local sites. Taking a proactive ownership of Tickets and Tasks assigned using ServiceNow. Asking customers targeted questions to quickly understand the root cause of the problem. Track computer system issues through to resolution within agreed SLAs. Providing support to Associates through a series of actions email or chat until they ve solved a technical issue. Properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g. security/network/systems teams) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge in the form of notes and manuals Maintain jovial relationships within the team and customersTechnical Skills: Good knowledge of Windows client OS including Windows 8 & 10. Knowledge of Windows Imaging/OS deployment using tools like WDS/MDT/SCCM/AutoPilot. Knowledge of Azure especially intune and AAD. Experience of data center management including tape back up management. Handson experience on Hardware Troubleshooting skills and log the call with Vendor for hardware replacement. Knowledge on SCCM Encryption software VPN applications Good knowledge on system troubleshooting and application troubleshooting (Event log check disk space checks and error/failure logs etc). Good knowledge of Active Directory (DHCP DNS and OU/GPO). Good Knowledge of Macintosh platform and application installation. Good knowledge on Microsoft Office Products (Office365/Office 2013. Good knowledge of Network concepts (VLANs VPN LAN WAN & WiFi) Basic skills on Printer support. Conference Room Audio & Video support. Good interpersonal skills. Worked on ticketing tool eg SNOW HP OpenView. Requirements Proven work experience as a Technical Support Engineer or Desktop Support Engineer Proven experience with Windows/Mac OS environments. Good understanding of computer systems mobile devices and other tech products. Ability to diagnose and troubleshoot technical issues. Excellent problemsolving and communication skills. Ability to provide stepbystep technical help both written and verbal to nontechnical staff Graduate in Information Technology Computer Science or relevant field Additional certification in Microsoft or similar technologies is a plus A or similar certification 1. To provide support for on call escalations and doing root cause analysis of given issue 2. To independently resolve tickets within agreed SLA of ticket volume and t
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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