Remote Patient Service Agent
Remote Patient Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
At Anne Arundel Dermatology we give exceptional care to our patients and to eachother.
Patient First Caring Accountability Trust One Team Growth
Founded 50 years ago with a mission to provide the highest quality and full spectrum of medical surgical and esthetic skin care services to each and every one of its patients Anne Arundel Dermatology has assembled the finest group of dermatologists in the MidAtlantic and Southeastern states. With 250 clinicians and 110 locations in 7 states were thriving growing and looking to add talented individuals to our team!
- Earn an additional 1020 in monthly performance bonuses
- Compete for prizes with monthly performance contests
- Earn extra paid days off with strong attendance and reliability
- MondayFriday 40 hours per week)
This role is the perfect doorway into healthcare as we build specific career paths for each candidate. Weve promoted candidates through our Patient Service Center into cosmetic roles clinical roles (ex: Medical Assistants) and leadership roles (ex: Managers and Supervisors). Our Patient Service Agent role introduces you to the systems we use for patient and practice management as well as the methods we leverage to successfully manage significant patient communication and scheduling. Those opportunities are earned by facilitating great patient experiences expanding your skills each month and managing details efficiently and accurately. Here are the duties and qualifications for this role:
Responsibilities
Reporting to a Patient Service Center Manager the Patient Service Agent (PSA) manages 80100 inbound/outbound calls daily assist patients with appointment scheduling and ensure accurate communication between patients physicians and pharmacies. The PSA contributes to a highperformance team in a fastpaced environment.
Pay rate: $18/hour base potential earnings in monthly performance bonuses based on performance not guaranteed
Fulltime 40 hours per week)
Duties/Responsibilities:
- Efficiently handles 80100 inbound/outbound calls each day.
- Masters internal systems and tools (phone system EHR etc..
- Views and manages provider scheduling and communications.
- Collects and manages patient information with respect and detail in accordance with industry regulations (HIPAA PHI etc..
- Consults with patients to schedule and reschedule appointments.
- Actively listens to patients and effectively communicates using empathy and concern both verbal and written.
- Escalates patient situations that require unique attention.
- Achieves and surpasses individual monthly performance goals.
- Other duties assigned as deemed necessary by management.
Qualifications
Required Skills/Abilities:
- Professional pleasant and clear speaking voice.
- Positive attitude that shines through to our patients on the phone.
- Attention to detail specifically professional writing skills.
- Able to follow directions and comply with policies and procedures.
- Must have a quiet office or inhome workspace conducive to patient privacy.
- Must have reliable highspeed internet for streaming/handling phone calls attending video training.
Licensure/Certifications/Education
Education/Experience:
- 13 years of general customer database (CRM) experience.
- 13 years of Call Center experience (preferred)
- College education (completed degree or relevant coursework).
- 13 years of call center experience preferred.
- Experience with making outbound sales/service calls preferred.
- 15 years of experience within the healthcare industry preferred.
- Bilingual preferred (Spanish)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
