Experience Associate
Experience Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Our Story So Far
Founded in 1862 FAO Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous bountiful emporium full of extraordinary oneofakind toys from all over the world. His dream became a reality and as one of Americas oldest brands we have provided this wonder to families for more than 160 years.
The Job
The Experience Associate is responsible for bringing specific areas to life using scripted talking points and character profiles to engage and delight guests. You will be dedicated to a single experience to start and options could include My FAO Doll Funko Pop! Factory Schleich Imagination Island Barbie Styled by You Crazy Aarons Mix Mart Brio Personalization Station and more with the longterm potential to crosstrain in other experiences or as an Experience Floater.
Reporting to: Experience Manager
What Youll Do
Guest
- Perform all inhouse experiences consistently using scripted talking points with added individual flair to make each experience feel unique.
- Build authentic connections with guests to effectively guide them through the steps of service.
- Be able to adapt your style to engage both children and adults as they visit us in the store.
- Apply and adapt our selling vision to effectively handle more than one guest simultaneously without compromising the guest experience.
- Deliver each experience with confidence and improvise whilst remaining true to character.
- Demonstrate great selling techniques to meet or exceed sales goals and KPIs.
- Adaptable to working in a diverse and everchanging environment with exposure to outdoor elements.
- Be the expert in your zone and ensure all information provided is accurate.
- Able to perform in front of a large audience or oneonone with the purpose of driving sales.
Team
- Make recommendations to evolve and innovate the characters and/or experiences to excite our guests.
- Share expertise with colleagues to help elevate experiences for our guests.
Store
- Complete daily assigned administrative tasks to ensure all experience supplies are available to fulfill guest orders.
- Be able to replenish areas of the store as needed to maintain standards.
- Be able to flex outside assigned experience as needed to support the wider store.
- Escalate any maintenance issues that may prevent delivering the experience as planned.
What You Have
- Experience in a performance acting music or dance background a plus.
- Familiarity with a premium or experiencebased retailer a plus.
- An engaging and theatrical personality that can captivate an audience in all environments.
- Ability to remain positive and in character for extended periods of time without losing any of your magic.
- Capable of lifting up to 25 pounds and bending twisting and standing for long periods of time in all types of weather.
- Able to be in costume during all types of weather.
This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. FAO Schwarz is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. FAO Schwarz strictly prohibits and does not tolerate discrimination against employees applicants interns or any other covered persons on the basis of age race color religion creed national origin including ancestry ethnicity sex including pregnancy gender identity and transgender status gender physical or mental disability including gender dysphoria and similar genderrelated conditions alienage or citizenship status military status including past current or prospective service in the uniformed services genetic information predisposing genetic characteristics marital status partnership status domestic violence victim status familial status actual or perceived sexual orientation unemployment status caregiver status credit history salary history or any other category protected by applicable federal state and local laws with respect to hiring promotion discipline firing compensation benefits or other terms conditions or privileges of employment.
If you need a reasonable accommodation in the application or hiring process or during the course of your employment please contact the Director of Human Resources at
Apply online at faoschwarz/pages/careers; Indeed; or GetHired
FAO Schwarz is an EEO employer M/F/Vets/Disabled
Required Experience:
IC
Employment Type
Hourly
