Outreach Intake Coordinator
Outreach Intake Coordinator
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$ 65000 - 70000
1 Vacancy
Job Description
Position Name
Outreach & Intake Coordinator
Position Description
The Outreach and Intake Coordinator serves as the primary point of contact for incoming referrals to Restore conducting trafficking screenings determining program eligibility completing client intakes and offering resource coordination. This role provides crisis intervention manages oncall contractors and ensures timely connection to internal and external services. Their work is essential in ensuring survivors and those at risk receive immediate traumainformed support and access to critical resources.
About Restore NYC
Restore is a nonprofit organization that makes freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking and a life of hope restoration and flourishing for every survivor. Learn more about us on our website.
Faith & Mission Alignment
Because our work is rooted in our Christian faith we seek fulltime team members who share our commitment to trusting in God pursuing justice and caring for one another in alignment with our core values:
- We depend on God
- We pursue impact
- We execute with excellence
- We care for each other
- We cant do it alone
- The survivor drives our approach
Diversity & Inclusion: The Foundation to Making Freedom Real
Restores mission is to make freedom real for survivors of trafficking in the United States. To do that we desire a staff team more representative of the survivors we serve almost all of whom are Black Latina and/or immigrants. Applicants from these underrepresented communities are strongly encouraged to apply. We especially welcome applicants who have lived experience of trafficking or labor exploitation.
About the Position
The Outreach & Intake Coordinator will be the primary point of contact for incoming referrals to Restore. This role is responsible for conducting human trafficking screenings determining eligibility for core programs completing intakes providing crisis intervention and ensuring that new clients are connected to services at Restore or with external partners via resource coordination. The Outreach & Intake Coordinator will also coordinate the scheduling for the oncall contractors. While this role will not be responsible for establishing relationships with external partners they will be expected to maintain and nurture existing connections and work closely with the Director of Client Services who will oversee partnerships and major training. The ideal candidate will be traumainformed strong in relationship management detailoriented and highly skilled in crisis intervention intake processes and resource coordination. They will be experienced in working with adults from underserved communities have case management experience and possess knowledge of human trafficking and/or genderbased violence.
Specific Responsibilities
- Serve as the primary point of contact for incoming referrals via Restores referral line help email and website.
- Conduct trafficking screenings and determine eligibility for Restores core programs.
- Complete intakes and ensure timely connection of new clients to appropriate services at Restore or with external partners through resource coordination.
- Provide crisis intervention and safety planning as needed.
- Coordinate and manage the schedule for oncall contractors to ensure adequate coverage. Ensure afterhours incoming referrals are timely and appropriately connected to requested and available services.
- Supervise and support a parttime assistant who will assist with referrals and client intakerelated tasks.
- Maintain and nurture professional relationships with external partners regarding Restores programs updating partners about services and capacity to fulfill program goals.
- Assist with delivering internal and external training on referral overview human trafficking identification and introduction of Restores programs and services.
- Consult with program directors to monitor program/service capacity closely and manage waitlists on Apricot.
- Administer impact assessments to all incoming clients across programs at intake before enrollment in a core service.
- Ensure accurate and complete client records in Apricot including required intake and identification documentation before transitioning cases to the next program or staff.
Experience
- 3 years of experience providing services to survivors or other vulnerable populations.
- Experience conducting intakes assessments crisis intervention and/or outreach.
- Experience coordinating or providing oversight to interns volunteers or staff including assigning tasks ensuring accountability and supporting workflow efficiency.
Requirements
- Affirm the Nicene Creed and attend a Christian church
- Deep commitment to the healing and wellbeing of survivors of trafficking
- Proven ability to effectively assess and respond to highcrisis situations ensuring client safety and appropriate service connection
- Strong understanding of traumainformed principles and experience working with individuals affected by trauma particularly in highstress environments
- Ability to work independently to efficiently prioritize tasks and to meet deadlines
- Excellent telephone and email communication skills
- Strong relationshipbuilding/management skills
- Strong problemsolving skills
- Degree in Social Work Mental Health or a related field
Preferred Requirements
- Fluent in Spanish
- Seminar Training in Field Instruction (SIFI) certified
Compensation
The salary range for this role is $65000$70000 based on qualifications relevant experience and ability to meet role responsibilities. Restore offers a comprehensive benefits package including:
- Fifteen vacation days four spiritual retreat days unlimited sick days and parental leave
- A flextime policy
- Major medical vision dental life and disability insurance
- Employee contributions to a 401(k) HSA and FSA
- Commuter benefits.
Job Location
This job is based in New York City and is hybrid. It requires onsite presence at Restores office two days per week and at the Queens Family Justice Center (QFJC) one day per week. Additional onsite attendance may be required for crisis response and urgent needs.
Equal Opportunity Employer
Restore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Only candidates selected for interviews will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
