Onsite AV Site Manager
Onsite AV Site Manager
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
We are recruitingfor an experienced Site Manager to be a key part of our London team taking full responsibility forensuring all activities at clients conference centre locations are delivered as per existing SLAs. You will be the face of Global Multimedia Services to the client and have a primary goal of satisfying the clients needs throughout their meetings and events. Site Managers work with technicians general client services and the technical production team to plan for events and meetings occurring in the conference centre by fulfilling staffing requirements certifying equipment health managing costs and overlooking onsite activities.
This is an exciting opportunity for an exceptional experienced Site Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Onsite AV Site Manager requirements
Team Management
Direct management of onsite technicians and cover/freelancers
Service Improvements work with the Operations Team to identify service improvements
Incident management manage process lifecycle as per client internal processes
Discipline maintain an organized and professional environment where the team is managed to meet and exceed client standards
Performance Management regular 1 to 1 meetings with direct reports performance improvement plans if required
Staff Development skills matrix training requirements
Daily workload management and allocation of all resources
Administration for theOnsite AV Site Manager
Daily & Weekly Operations Meetings staff requirements technical requirements room health status AV charges
Staff rota and holiday requests
Service Requests decision maker regarding service requests for their respective locations
Maintenance ensure that all spaces are being regularly checked by technicians in line with existing procedures
Service Repairs In the event of a service failure site managers are responsible for opening and closing tickets regarding the issue at hand engaging the service team for break/fix items if necessary and escalating if still not resolved
Business Liaison client communication updates feedback and operational status
Financial Monthly billing reports purchases overtime
Equipment Inventory & Tracking
Weekly Events Scheduling Forecast staff hire and technical requirements
Reporting Metrics ensure all operational financial and metrics reports are provided to the client and senior management both via Monthly/Quarterly Service Reviews and adhoc requests
This is an exciting opportunity for an exceptional experienced Site Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Onsite AV Site Manager requirements
Team Management
Direct management of onsite technicians and cover/freelancers
Service Improvements work with the Operations Team to identify service improvements
Incident management manage process lifecycle as per client internal processes
Discipline maintain an organized and professional environment where the team is managed to meet and exceed client standards
Performance Management regular 1 to 1 meetings with direct reports performance improvement plans if required
Staff Development skills matrix training requirements
Daily workload management and allocation of all resources
Administration for theOnsite AV Site Manager
Daily & Weekly Operations Meetings staff requirements technical requirements room health status AV charges
Staff rota and holiday requests
Service Requests decision maker regarding service requests for their respective locations
Maintenance ensure that all spaces are being regularly checked by technicians in line with existing procedures
Service Repairs In the event of a service failure site managers are responsible for opening and closing tickets regarding the issue at hand engaging the service team for break/fix items if necessary and escalating if still not resolved
Business Liaison client communication updates feedback and operational status
Financial Monthly billing reports purchases overtime
Equipment Inventory & Tracking
Weekly Events Scheduling Forecast staff hire and technical requirements
Reporting Metrics ensure all operational financial and metrics reports are provided to the client and senior management both via Monthly/Quarterly Service Reviews and adhoc requests
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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