Practice Director Ritz Carlton Leadership Center

The RitzCarlton Leadership Center (RCLC) is a forprofit advisory and consulting organization that specializes in customer experience organizational culture transformation and service strategy programs. The RCLC offers courses onsite presentations and advisory consulting services. The Practice Director is responsible for delivery of all of the RCLC offerings around the world and domestically. This position can be based anywhere in the US near a major airport and reports to the Senior Practice Director of The RitzCarlton Leadership Center.

The core responsibilities for this position include:

1 Delivering all Leadership Center offerings as a Trusted Advisor and expert in The RitzCarlton

2 Owning client relationships to ensure excellent delivery outcomes

3 Evaluating designing developing and piloting new Leadership Center offerings

4 Implementing and adhering to delivery processes that drive predictable business outcomes

5 Exemplifying The RitzCarlton best practices and culture in all interactions internal and external

EXPECTED CONTRIBUTIONS

Delivering all Leadership Center offerings

Delivers with excellence all courses onsite presentations consulting and advisory services around the world

Acts as Subject Matter Expert and Trusted Advisor on The RitzCarlton (RC) best practices culture and processes

Actively seeks feedback from clients on delivery to continuously enhance delivery skills

Adapts the RC concepts to meet the needs of clients and participates in actively evolving and implementing delivery methods

Owning client relationships

Maintains client relationships and act as trusted advisor to client during delivery engagements

Builds knowledge in clients organization and industry to adapt to client needs

Recommends and informs clients about all products and services of The Leadership Center using knowledge of clients needs to tailor recommendations

Seeks opportunities to maintain ongoing relationships with clients to build the RCLC bookofbusiness

Evaluating designing developing and piloting new Leadership Center offerings

Builds new IP for the RCLC by leveraging the methods and IP of the RC

Listens carefully for gaps in client organizations to inspire the design of new Leadership Center offerings

Works with the Leadership Center team to design and develop new Leadership Center offerings

Pilots new offerings with Leadership Center focus groups and best clients

Implementing and adhering to delivery processes that delivery predictable outcomes

Ensures that all delivery processes are adhered to at all times including billable expense processes dispatch and presales

Assists in building scorecards new processes and innovations that allow the delivery team to be more efficient

Participates in delivery program reviews that allow for best practice sharing across the team

Exemplifies The RitzCarlton and maintains deep knowledge of the best practices operations and methods of the RC

Is a definitive example of a RitzCarlton Lady or Gentleman and using those principles to drive all interactions in the business

Has deep knowledge of the methods practices and operations of the RC

Uses this knowledge to shape all of the delivery for the RCLC as a trusted advisor on the brand

CANDIDATE PROFILE KEY TALENTS AND EXPERIENCE

Required Experience

Bachelors degree and 8 years of progressive work experience orhigh school diploma and 12 years of progressive experience onproperty with The RitzCarlton

RitzCarlton specific hotel experience

Previous experience presenting ideas and concepts to large groups both peers and/or external groups

Personal Competencies (Knowledge Skills Abilities & Other Attributes)

Outstanding written and verbal communications including public presenting

Excellent interpersonal skills and ability to interact and communicate effectively with both hourly and management levels

Mature selfdirected poised individual who can interact with senior executives with self confidence

Collaborative team player

Displays humility and servant leadership

Excellent organizational skills in order to service many clients at one time

Works well under pressure

Selfdirected

Excellent problem solver

Ability to travel up to 85 of the time (domestic and international travel)

Must possess and maintain a current Passport

The salary range for this position is $125600 to $169700 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.