Entry Services Coordinator Program Coordinator
Entry Services Coordinator Program Coordinator
Posted on :
05-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
$ 3643 - 4740
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Position Summary
The Opportunity:The Entry Services Coordinator in Enrollment Services position serves as a primary point of contact for new students managing the admissions process using Student Management System (PeopleSoft) and providing essential customer support for students. In addition the position supports daily operations on the Mount Vernon campus and is a liaison to Whidbey Island Campus and the San Juan enrollment services team. The job is a 100 fulltime classified position working 40 hours per week with a flexible schedule to accommodate limited evening hours. The Entry Services Program Coordinator reports to the Director of Entry Services.
The Entry Services Coordinator works in an environment where technology must be infused into all enrollment services processes while ensuring confidentiality and the utmost professional service delivery. This position will be responsible for the direct supervision of student support staff in the performance of duties associated with the Enrollment Services Office coordinating the operation of the Information Desk and the ATeam.
This position will work in the Enrollment Services Office located in the Mount Vernon Campus with occasional travel to the Whidbey Island Campus as required.
The Location:Skagit Valley College is on the traditional and unceded territories of the Coast Salish Peoples especially on Swinomish Indian Tribal Community Upper Skagit Indian Tribe Samish Indian Nation Nooksack Indian Tribe and SaukSuiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver BC SVC is never far from worldclass outdoor recreation urban arts scenes and local cultural events. SVC serves our local communities with a campus in Mount Vernon Oak Harbor on Whidbey Island and centers in Friday Harbor a Marine Technology Center in Anacortes and a Brewing Academy in Burlington.
Mission:Skagit Valley College cultivates student learning and achievement; contributes to the educational personal and economic success of students; and promotes equitable and thriving communities.
Vision:The primary focus of Skagit Valley College is studentcentered teaching and learning. We are committed to:- Equitable student outcomes in access achievement and community;
- Our Guiding Principles;
- Decisions based on strategy and evidence;
- The development of our employees;
- A diverse and inclusive college community where everyone belongs.
About SVC:Established in 1926 Skagit Valley College is a comprehensive community college within theWashington State Board for Community and Technical Colleges(SBCTC) providing associates and bachelors degrees as well as certificates in highquality academic transfer pathways workforce training basic education for adults and lifelong learning opportunities. Our equity goals align with SBCTCs Vision statement; Leading with racial equity our colleges maximize student potential and transform lives within a culture of belonging that advances racial social and economic justice in service to our diverse communities.
SVCs commitment to equity and social justice drives our collective work to increase access to higher education inspire student learning and achievement and strengthen our diverse community. We embrace equity through our core themes of access achievement and community by pursuing the continuous examination and revision of norms policies and practices to foster the success of all.
SVC aspires to reflect the diverse racial ethnic and linguistic demographics in the district particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equityminded leadership faculty and staff that are committed to inclusive practices and diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services. Candidates representing all aspects of diversity are encouraged to apply.Skagit Valley College offers:- An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
- Support for innovative teaching learning and scholarship.
- Exciting opportunities for personal and career growth.
- Diverse cultural and environmental benefits of rural suburban and urban lifestyles.
- Friendly supportive and diverse work environments.
- Excellent benefits include competitive leave packages and an array of health dental vision and retirement plans to meet your current and future needs.
Duties and Responsibilities
Coordinate the admissions and intake process.
- Interact with future and current students and handle inquiries and complaints in a timely manner;
- Ensure accurate coding and records in admissions registration and throughout enrollment processes;
- Provide front counter support and backup for staff as needed and during high traffic days prior to and just after the start of each quarter;
- Coordinate Entry services phones and assign individuals to the hunt group as needed;
- Provide comprehensive customer service to students navigating through admissions registration and placement;
- Manage Information desk schedule to ensure proper staffing;
- Review maintain and update Entry Services phone messages quarterly;
- Respond to inperson telephone or email inquires related to admissions and registration and provide referrals as necessary;
- Assist students with enrollment add and drop and scheduling processes and review for accuracy;
- Process or redirect admissions forms for entry services and registration;
- Monitor the Enrollment Services email inbox daily as assigned.
- Identify and process admissions applications with inconsistencies to identify potential fraudulent applications;
- Collect and file necessary documentation to resolve fraudulent cases;
- Schedule inperson or ZOOM interviews for the Director of Entry Services as needed to verify the students identity;
- Provide comprehensive customer service to students navigating through admissions registration and placement;
- Process admissions and registration forms for programs with special entry requirements.
- Coordinate placement for college applicants;
- Notify students via email or in person of placement results;
- Process high school transcripts including receiving evaluating placing appropriate milestones on students accounts and uploading transcripts into CRM;
- Collaborate with the credentials evaluators for college transcript processing;
- Represent the department at various meetings campus events and conferences as assigned;
- Assist in planning and attending Student Orientation as an Enrollment Services representative.
- Oversee hiring and training of student workstudy and student hourly employees;
- Create and manage weekly schedules for front counter staff;
- Coordinate ATeam and hourly workstudy weekly work schedule;
- Train student workers and student hourly employees to perform duties related to front desk duties and other duties as assigned.
Qualifications
Minimum Qualifications
- High school completion/diploma GED or equivalent;
- One 1 year of experience providing clerical support that includes data entry phone and email management and the ability to manage multiple priorities;
- Two 2 years of experience in providing excellent customer service to a diverse clientele in Student Services Enrollment Services Admissions Registration Financial Aid or related area or in a program specialty that provides similar services to a specific population;
- Multilingual including the ability to read write and speak at an advanced/fluent speaker level.
- Associate degree or higher;
- Multilingual in English and Spanish including the ability to read write and speak at an advanced/fluent speaker level.
Salary Benefits Conditions of Employment Application Procedure About SVC
Salary and Benefits:
- Salary is based on Range 42 Step A $3643 per month with periodic increments to $4740 per month. Starting salary may be dependent on education qualifications and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
- This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
- This is a unionrepresented position subject to a collective bargaining agreement.
- Retirement medical and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at Deadline:Priority screening will begin after March 23 2025. Applications received on or before this date will receive first consideration. Applications received after the screening date maybe considered until the position is filled.
Priority Screening Date: March 23 2025
Interviews with Committee: Week of April 7th or April 14th
Finalist Interviews: TBD
Anticipated Start Date: May 16th
Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.
Application Procedure:
To be considered for this position applicants must:- Meet the minimum qualifications and;
- Submit a complete application to the online recruitment system at includes the following:
- The online application which includes answers to all supplemental questions and contact information for at least three 3 professional references;
- A current resume; (Attachment: Resume);
- A letter of interest addressing the minimum desired qualifications and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).
Conditions of Employment:- Prior to employment a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
Additionally pursuant to RCW 28B.112.080 applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for or have left a position during an investigation into a violation of any sexual misconduct policy at the applicants current or past employer. By law postsecondary education institutions cannot hire an applicant who refuses to declare the existence or nonexistence of an investigation or findings subject to this statute.
- In the interest of providing a healthy safe and secure educational and work environment and in order to meet the requirements of federal legislation it is the policy of Skagit Valley College to maintain an alcohol and drugfree workplace for our employees and students.
- If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
- This classification is included in the classified staff bargaining unit represented by the Washington Public Employees Association WPEA.
Application Assistance:If you have questions about the position or require special accommodation you may contact Human Resources atMonday through Thursday 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message atby the application closing date.
For questions regarding the online application system you may call NEOGOV Applicant Tech Support atfrom 8:00 am to 5:00 pm Pacific Time. For best results apply using one of the following browsers supported by NEOGOV: Google Chrome Mozilla Firefox Safari Microsoft Edge and later versions of Internet Explorer.
SVC Annual Security Report:The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies procedures and statistics on certain crimes including hate crimes domestic violence dating violence stalking and sexual . We are required to report our campus security information and statistics in an Annual Security Report which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by callingor by accessing the Report at: Valley College is an equalopportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices.
Skagit Valley College provides a drugfree environment and does not discriminate on the basis of race color creed religion national origin sex sexual orientation and/or gender identity pregnancy genetic information age marital status disability honorably discharged veteran or military status in its programs and employment. For inquiries regarding nondiscrimination policies contact Carolyn Tucker Vice President of Human Resources/EEO 360.416.7794 or . For inquiries regarding sexual misconduct compliance contact Title IX Coordinator Sandy Jordan 360.416.7923 or . Mailing address: 2405 E. College Way Mount Vernon WA 98273.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
