Level III Technician

• Paid time off
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

• Collaborate closely with the sales team to provide preand postsales technical support including discovery sessions site visits and technical assessments.
• Manage projects endtoend ensuring timely accurate implementations that exceed client expectations.
• Deliver technical presentations draft proposals and implement IT solutions that align with client goals.
• Serve as a trusted technical consultant ensuring that client relationships are built on trust honesty and a commitment to exceeding expectations.

• Handle incoming support requests via phone web portal and email ensuring timely courteous and effective resolution of technical issues.
• Manage both hardware and software provisioning setup and configuration for new hires.
• Prioritize service requests and incidents in alignment with defined SLAs.
• Troubleshoot issues using remote tools and diagnostic utilities; perform handson fixes for hardware problems when necessary.
• Install and configure hardware software and network infrastructure devices.
• Ensure antivirus software is installed and uptodate.
• Administer servers using Active Directory DNS DHCP and File & Print services.
• Perform basic network firewall and switch configuration and maintenance.
• Conduct preventative maintenance on workstations printers and peripherals using Ninja One for monitoring reporting patch management and alerting.
• Build and maintain positive relationships across departments delivering technical solutions in a clear and approachable manner.
  
  

• College diploma or university degree in Computer Science or 10 years of equivalent work experience if no formal education.
• Experience with both desktop and server operating systems including Windows 7 10 11 Server and Mac OS.
• Familiarity with virtualization technologies (VMware HyperV) Azure Cloud (AWS and Linux are a plus).
• Strong understanding of server and network administration.
• A Network Security or equivalent industry certifications (other relevant certifications will also be considered).
• Experience working with remote troubleshooting tools handson hardware repair and performing both desktop and network administration tasks.
• Ability to explain complex technical concepts to nontechnical individuals.
• Previous experience working with system monitoring and management tools like Ninja One is a plus but not required (training provided).

• This is a handson role where youll be expected to solve problems endtoend and manage projects of all sizes.
• Experience with cloud technologies and virtualization is crucial. Linux experience is an added bonus.
• This position involves a mix of customerfacing and technical tasks so strong interpersonal and communication skills are essential.

Our growth isnt measured in numbers its an investment in aligning with the best talent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.