Sales Operations Manager SOP Manager
Sales Operations Manager SOP Manager
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Job Description
Overview
About Bruker:
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic levels. In close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in life science molecular and cell biology research in applied and pharma applications in microscopy and nanoanalysis as well as in industrial applications. Today worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Today worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions its broad base of installed systems and a strong reputation among its customers. Being one of the worlds leading analytical instrumentation companies Bruker is strongly committed to further fully meet its customers needs as well as to continue to develop stateoftheart technologies and innovative solutions for todays analytical questions.
Bruker Innovation with Integrity.
Please visit www.bruker.
Bruker India is looking for a Sales Operations Manager (SOP Manager) to join and oversee our Sales Operations team. This position is based in Bengaluru India.
Responsibilities
Effective Order Management operation for system NOB and REVENUE booking
- Ensure accuracy of monthly closing reporting and perform reconciliation and policy compliance monitoring.
- Ensure the one source of truth of information between the Order Management Team and Finance Team.
- Ensure work carried out in accordance with applicable SOPs and working practices. Provide active support during closing period to questions/audits.
- Hold self and others accountable for achieving results.
- Liaise with various levels of management across Operations.
Introduce the new team structure/support the new structure in the responsible regions (review meetings)
- Engage stakeholders and influencers lead major changes and effectively coach seniors. Lead people transformation for structure process and competency.
- Ensure a fair and equitable process when gathering feedback. Seek and utilizes input from staff and oversees change implementation.
- Ensure that input from functional / regional expertise has been adequately incorporated.
- Assess potential risk and propose mitigation strategies. Ongoing anticipate and adjusts for problems and obstacles.
- Focus on employee needs balance it with delivering what the strategy structure wants.
Training of the teams in case of org changes
- Ensure the maintenance of a smooth user experience during the org changes process. Manage all satisfaction utilization and calculations of the solutions delivered.
- Manage and provide support to internal teams through training sessions mentoring and support. Identify resource/training needs constraints and interdependencies.
- Provide clear guidance and set standards to others enabling the best outcome from the team.
- Monitor activities to ensure all team follow procedures and SOPs and execute technical and operational tasks.
- Navigate and influence multiple crossfunctional teams in a complex work environment.
Manager of the CSC and FFC in Bangalore guide the teams to the customer excellent performance.
- Lead by example and bring out the best in teams.
- Manage individual contributors (professional employees) and / or supervisors and ensure they work efficiently.
- Apply management skills to align staff activities with division strategies.
- Ensure alignment between stakeholders about business needs and data needs.
- Effectively delegation and support team. Set and manage realistic deadlines and expectations.
- Promote
- Promote streamline operations. Set implementation requirements globally.
- Promote teamwork quality and innovation. Encourage culture of feedback user idea suggestion to maintain productive working relationships.
- Ensure and influence ongoing talent development. Identify skillsets necessary to advance career development arrange for appropriate training of team members coach mentor and manage staff.
- Provide trustworthy feedback/ guidance to stakeholders/ business partners as appropriate.
- Perform other duties as need and experience may dictate.
Qualifications
Qualifications:
- Education: Postgraduate / Masters / Engineering Graduate
- Minimum of 810 years of order management experience preferably in an Analytical industry
- Proficient in MS Word PowerPoint Excel and Sales Force.
- Experience working with SAP is preferred.
- Good knowledge and experience with import and export processes and related tax procedures.
- A positive team player selfmotivated and possess strong
Skills:
- Excellent Management skill to manage people team work and processes
- Excellent written and verbal English communication skills.
- Strong organizational skills and attention to detail
- Resourcefulness in solving problems.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status and other protected characteristics.
Required Experience:
Manager
Employment Type
Full-Time
