Support Request SR Coordinator
Support Request SR Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
If you are a Supplier Request (SR) Coordinatorprofessional looking for an opportunity to grow Emerson has an exciting opportunity for you! Based in our Stafford TX location you will play a key role in handling and resolving product returns (RMA) by working collaboratively with crossfunctional teams. This position focuses on driving process improvements to improve efficiency and turnaround times.
In this Role Your Responsibilities Will Be:
- Track inspect and process returned products in compliance with company guidelines collaborating with internal teams to ensure timely resolution.
- Set up warranty repair work orders based on SR details track progress and drive timely completion to support fast turnaround times.
- Maintain and generate daily reports supervising repair and rework progress while keeping stakeholders informed.
- Arrange shipments for repaired products in coordination with shipping department.
- Collaborate with the customer service team to address issues promptly and ensure a high level of customer satisfaction.
- Find opportunities to streamline RMA workflows improve response times and enhance customer experience.
- Conduct preliminary inspections and process inventory for Material Review Board (MRB) or warehouse storage.
- Assist the MRB Coordinator with conducting stock inspections facilitating material movement
For This Role You Will Need:
- High school diploma or equivalent
- 2 years of experience in returns management customer service or manufacturing
- Proficient in reading engineering drawings and conduct inspections
- Experience with measuring & Test equipment
- Solid understanding of Quality management systems and procedures
- Experience in assembly & testing of the valves
Preferred Qualifications that Set You Apart:
- Associate degree
- Forklift certification
- Warehouse experience
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Learn more about ourCulture & Values.
Required Experience:
IC
Employment Type
Full-Time
