Reception Administration Officer
Reception Administration Officer
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1 Vacancy
Job Description
Please Note This will be a rapid recruitment campaign and preference to start ASAP so if you are ready to join our highly engaged team then keep reading! Please also be aware that the advert can close at any time.
Want to know why its an exciting time to join Windermere Firstly there is no other organisation quite like us. Why do you ask We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children Family Health & Wellbeing Childhood Development Education & Support Early Intervention Therapy Services NDIS Support Coordination and Plan Management Homelessness Support Counselling Services assistance to support victims of trauma and violent crimes and Recovery Support Services.
Why work at Windermere
We are committed to outcomefocused care for children families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility support and wellbeing.
Staff Benefits this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.
- Above Award Personal Leave and 17.5 annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program $500 per referral
- Flexible Leave Scheme 50/52 51/52
- Salary packaging (up to $15900 per year additional $2650 meals and entertainment)
- Structured performance and 1on1 development checkins and secondment opportunities
- Staff discount program for everyday items
- Opportunities for professional development
- Study Leave provisions
Windermere care about staff and strive for continuous improvement which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from May 2024 90 of respondents said they were proud to work at Windermere and 89.7 feel we are committed to diversity equity and inclusion.
Description
Now lets talk about this exciting opportunity!
We are currently seeking a Permanent Part time Reception & Administration Officer;
16.5 hours per week Tuesday 1pm5:30pm Wednesday 1pm5:30pm Friday 9:30am5:30pm) plus the ability to provide relief for staff leave as required. The hours of operation would be between 8:00am 5:30pm.
As a Reception & Administration Officer at Windermere you will provide exceptional front of house reception services initial consumer guidance about our services and administration support to our staff. You will be based at our beautifully renovated Narre Warren Head Office although may be required to work at other Windermere sites also. Your core responsibilities include managing incoming telephone calls facetoface enquiries greeting consumers attending appointments along with various administration tasks.
You will have the option to accessgenerous salary packaging due to Windermere being anotforprofitorganisation.The prorata salary range depending on experience is $ 28866.25 to $ 30477.64 (for 16.5 hours). Thisis the equivalent in the general market to a Gross Salary range of $31141.20 to $33220.70 16.5 hours).
Skills And Experiences
About You
You will have demonstrated experience working in a fastpaced environment particularly in operating a busy reception and switchboard while completing various administrative tasks. You will be polite friendly and have a fantastic can do attitude along with excellent interpersonal and communication skills.
- Proven experience in a reception and administration position
- Experience in community services or similar highly advantageous (please highlight in cover letter)
- Strong attention to detail tech savvy and ability to learn new systems quickly
- Ability to multitask
- Experience within the NDIS framework ishighly desirable but not essential
- Strong interpersonal skills and ability to work in a fluid changing environment
- Flexible and adaptive to covering shifts as required (between hours 8:00am 5:30pm)
- A valid NDIS Worker Check and Working with Childrens check (or ability to obtain)
- Positive and motivated teamplayer who has a passion for supporting our community with complex needs
- The successful applicant will be required to obtain a Police check NDIS check and a Working with Childrens check along with a current accredited First Aid CPR Asthma and Anaphylaxis Management certificate.
Key Selection Criteria:
- Demonstrated experience in a busy reception/administration or similar role is essential. Previous experience working in the social and community services sector would be an advantage
- Exceptional interpersonal written and verbal communication skills
- Highly developed word processing skills with sound knowledge of Microsoft Office suite
- Ability to appropriately respond to people with pressing needs in a caring and nonjudgmental manner whilst being able to effectively and empathetically redirect potential urgent calls or visitors to a relevant worker.
- Sound judgement and decision making with demonstrated ability to creatively problem solve and master new administrative challenges
- Selfmotivated and experienced in working both autonomously and cooperatively in an effective selfmanaged team
- Strong time management and ability to prioritise tasks whilst ensuring attention to detail and accuracy in detailed work
- Ability to maintain strict confidentiality
- Willingness to promote and support practices that are inclusive culturally responsive safe and accessible.
- Current Victorian Drivers Licence.
- A current accredited First Aid CPR Asthma and Anaphylaxis Management certificate.
- Willingness to undertake relevant preemployment screening and checks including NDIS worker screening check Police Check PreEmployment Medical and Working with Childrens check
- Right to Work in Australia e.g. Australian Citizen Permanent Resident or Visa holder with full working rights
If this job excites you then click the Apply button to view the detailed Position Descriptionand submit your application.Please also ensure you address the Key Selection Criteria in your cover letter.
If you require any specific access adjustments or support within the Windermere recruitment interview or onboarding process please contact our Talent Acquisition Specialist via phoneor email
Windermere is committed to equity & equality for consumers and employees this by building diverse and inclusive services and work environments where all peoples from Aboriginal & Torres Strait Islander CALD LGBTIQ Communities and those living with disability will know and feel accepted affirmed safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
