Part-Time Overnight Agent
Part-Time Overnight Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Hotel PartTime Overnight Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Our PartTime Overnight Agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. If you have a strong aptitude for guest service and work experience in the hotel industry wed like to meet you. Ultimately you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all checkin and checkout tasks
- Manage Online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fullyfurnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Qualifications
- Work experience as a Hotel Overnight Front Desk Agent Receptionist or similar role
- Understanding of how travel planning websites operate like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
- Availability to work Mondays and Tuesdays from 11 PM to 7 AM as well as holidays and weekends .
- Warm and engaging personality with good communication and interpersonal skills especially verbal with management coworkers guests and other parties
- Very selfconfident and mature; able to manage systems employees and demanding guests
- Extremely selfsufficient with good analytical administrative and problemsolving skills
- Good discretion and independent judgment in evaluating data and determining courses of action
- Ability to interpret and implement management policies or operating practices
- Good selfdiscipline with an ability to complete tasks independently
- Ability to manage multiple tasks issues coworkers and guests in stressful situations and take responsibility in a professional manner
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law
Required Experience:
Unclear Seniority
Employment Type
Part-Time
