Customer Onboarding Senior Associate - Media

We are PMG

Named Ad Age Best Places to Work for 9 years in a row and Fast Company Best Workplaces for Innovators since 2022 PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success PMG utilizes business strategy and transformation creative media and insightsas well as its proprietary marketing intelligence platform Allito deliver cuttingedge digital solutions and innovative media strategies. Our team comprises over 900 employees globally and our work for ambitious brands like Apple Best Western Hotels & Resorts CKE Restaurants Experian Intuit Kohler Nike Sephora Therabody and Whole Foods spans 85 countries.

Who Youll Be Working With

At PMG were passionate about helping brands navigate the everevolving media landscape with seamless onboarding operational excellence and innovative solutions. As a Customer Onboarding Senior Associate Media youll play a critical role in setting new clients up for success ensuring they adopt best practices and fully integrate media solutions into their workflows.

Youll collaborate with Media Client Strategy and Alli technical teams to guide clients through onboarding troubleshoot challenges and provide handson training tailored to their needs. Your expertise in media activation campaign trafficking DSPs and SQLdriven automation will help drive smooth implementations while fostering strong relationships with both internal teams and clients.

This role is more than just onboardingits about empowering new clients helping them build confidence in their media operations and ensuring they see immediate value from PMGs solutions. If you thrive in fastpaced environments love solving problems and have a passion for media operations wed love to have you on the team!

What Youll Be Doing

• Guide new clients through the onboarding process ensuring a smooth transition and successful adoption of PMGs media solutions.
• Serve as a subject matter expert on media best practices operational workflows and platform integrations.
• Anticipate client needs proactively troubleshoot issues and offer creative solutions to ensure seamless implementation.
• Partner with Media and Client Strategy teams to keep projects on track meeting deadlines and delivering measurable value.
• Assist Onboarding Leads in defining new workflows conducting personalized training and reinforcing best practices for new users.
• Own troubleshooting efforts during onboarding ensuring technical and operational challenges are resolved quickly.
• Develop clear and practical guides documentation and training materials to support client workflows.
• Maintain regular communication with new users for approximately 90 days reinforcing product enablement and ensuring a successful handoff to the Client Strategy team.
• Collaborate closely with the Alli team to ensure project timelines and delivery dates are met.

What You Will Bring

• 3 years of experience in a media or technical operations role with expertise in tagging pixels account access naming conventions and taxonomy.
• Proficiency in SQL with experience in building alerts automating workflows and optimizing reporting processes.
• Strong understanding of media activation including campaign setup tracking and troubleshooting in fastpaced environments.
• Handson experience building and trafficking media campaigns across platforms ensuring flawless and compliance with best practices.
• Familiarity with demandside platforms (DSPs) and digital media platforms with the ability to support clients in setup implementation and troubleshooting.
• Experience with data visualization tools such as Tableau or Looker to generate insights and streamline reporting.
• Exposure to API integrations and workflow automation tools to enhance operational efficiency.
• Excellent communication and problemsolving skills with the ability to translate technical concepts for nontechnical stakeholders.
• A proactive solutionoriented mindset with a passion for helping teams and clients succeed.
• A commitment to curiosity and adaptability as a continual learner staying at the forefront of media innovation while prioritizing client success with a customerfocused mindset that seeks opportunities to deliver meaningful value.
• A dedication to peoplefocused leadership fostering collaboration innovation and professional growth by leading by example and nurturing strong relationships that empower others to excel.

What We Offer

• Professional Development: Take advantage of our learning and development programs mentorship opportunities and career advancement support.
• Generous PTO: Benefit from our generous paid time off policy to recharge and spend time with loved ones.
• Parental Leave: We provide paid parental leave to support your family during important life events.
• Retirement Plans: Plan for your future with our competitive 401(k) matching program.
• Fertility and Family Support: Access fertility benefits for all team members and their spouses.
• Pet Insurance: Protect your pets health and your finances.
• Lifestyle Spending Accounts: Enjoy 100 companyfunded accounts to promote healthy habits and wellbeing.
• Annual Bonus: All employees are eligible for an annual bonus.
• Volunteering Opportunities: Receive 8 giveback hours to volunteer in your local communities.
• AI Enterprise License: Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety.

What Sets Us Apart

Being part of PMG means joining a company culture thats unmatched in digital. Were dedicated to working hard to serve our employees and clients delivering value results and innovationwhich often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.

In alignment with our core values to be inclusive and always change for the better PMG is committed to creating a more diverse and inclusive culture and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits employs trains compensates and promotes regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.