Rooms Supervisor

The Sunset Marquis is a fourdiamond hotel located in West Hollywood and includes Cavatina restaurant Bar 1200 and SPA. We offer competitive benefits which include medical dental vision 401(k) life insurance complimentary onsite parking or monthly metro pass employee meals PTO (vacation sick holiday) onthejob training growth opportunities discount room rates to staff tuition reimbursement wellness program and more.

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Job Summary

The Room Supervisor is responsible for supervising the daily work activities of Housekeeping personnel to ensure clean orderly and attractive guest rooms and public spaces.

Essential Duties and Responsibilities include:

Assign duties supervise work activities inspect work investigate and take corrective action to housekeeping related issues.

Ensure clear concise efficient and appropriate communication at all times with Housekeeping Laundry Front Desk Engineering and In Room Dining.

Utilize Opera system to check and update room status consistently obtain reports to ensure fluidity in daily operations. Communicate efficiently to staff of room check outs stayovers rush rooms queue rooms early arrivals etc.

Follow up and resolve outstanding Engineering or Housekeeping rooms issues from previous shift or reports (i.e. Out of Order Dirty Out of Service Pickup).

Responsible for checking organizing and communicating guest amenities traces and VIP rider lists placed by IRD. Communicate and resolve any discrepancies.

Issue and receive supplies and equipment from Housekeeping staff daily. Ensure that the proper forms are accurate and complete.

Ensure cleanliness sanitation and functionality of work areas. Report any malfunctions and/or damages to the Housekeeping Manager.

Assist management with monthly preinventory for linen and supplies and the coordination and proper of special and seasonal projects as directed.

Competencies include:

Is dependable and demonstrates an outstanding attendance record and is punctual.

Displays high level of professional integrity and ethical conduct.

Maintain calmness and composure under high levels of pressure.

Adapt to frequent change fast paced environment delays or unexpected events.

Pays close attention to details.

Ability to multitask and uses time efficiently and effectively.

Demonstrates strong organizational and communication skills.

Supervisory Responsibilities:

Directly supervises up to 30 employees.

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Responsibilities include training assigning and directing work; addressing complaints and resolving issues.

Essential Skills Experience and Education include:

High school diploma or general education degree (GED); or 1 2 years related experience; or equivalent combination of education and experience.

Luxury hotel and/or luxury residence experience preferred.

High volume/ fastpaced environment experience preferred.

Proficient English and Spanish verbal.

Must have flexible work availability all shifts weekdays weekends and holidays.

Computer Skills:

• Opera PMS experience is a preferred.
• Microsoft Office Word Outlook experience is preferred.

Physical Requirements include:

The employee will frequently lift and/or move up to 50 pounds.