Sr Program Manager
Sr Program Manager
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1 Vacancy
Job Description
Job Summary
To support our extraordinary teams who build great products and contribute to our growth were looking to add a/an Sr. Program Manager located in Austin TX.
Reporting to the Director Operations the Sr. Program Manager will be Incharge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project pricing and program strategies in order to continue to deliver value to the business and its customers.
What a typical day looks like:
Organize plan and direct program schedules and budgets.
In charge of tracking relevant metrics and drive action items based on results.
Provide help knowledge and expertise with contract negotiations as required.
Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines delivery quality and the required business metrics.
Reviews program proposal or plan to resolve time frame funding requirements procedures for accomplishing program staffing requirements and allotment of available resources to various phases of program.
Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
In charge of customers satisfaction reviews and corrective actions.
Maintain current and develop additional business with customers.
Monitor and track that project and program deliverables are met.
Be accountable for maintaining excellent customer relations with both new and existing customers.
The experience were looking to add to our team
10 years experience
Bachelors degree
Customer service comfortable with extensive communications at multiple levels.
Must have good technical knowledge.
Strong focus on collaboration customer satisfaction continuous improvement and delivering results.
Knowledge of the MS Office (Excel power point)
Negotiation skills
Travel frequency: 40
Here are a few of our preferred experiences:
Field Services Management Experience
PF38
#LIPF1
What youll receive for the great work you provide:
- Full range of medical dental and vision plans
- Life Insurance
- Shortterm and Longterm Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Job Category
OperationsIs Sponsorship Available
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We celebrate diversity and do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).Required Experience:
Manager
Employment Type
Full-Time
