Customer Experience Champion Alcoa FT
Customer Experience Champion Alcoa FT
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Job Description
Job Summary
The Customer Experience Championsare the face of Harper Auto Wash and play acrucial role in creating great customer experiences. Success requires a genuine passion for customer service cheerfulness and authenticity. More than just recruiting car cleaners Harper Auto Wash is building an enthusiastic highenergy customer experience obsessedteam. This team also happens to clean cars!
If creating incredible customer experiences in a modern highenergy goodvibes car wash facility intrigues you please apply! We are a growing company with a variety of exciting career paths!
>> Customer Experience Champions typically become allstars in 1 of 3 distinct roles:
- Sales! (explaining the value of unlimited memberships to customers at thepaystations)
- Wash Tunnel! (carefully guiding vehicles into the wash tunnel)
- Interior Cleaning! (working with a team to clean windows vacuum apply tire shine etc.
Most Customer Experience Champions become allstars in all 3 roles!
This fulltime position is located at the AlcoaHarper Auto Wash paying $15 per hour plus tips!
Benefits
- Medical Dental and Vision Insurance
- 401(k) Plan
- Short & Long Term Disability
- Employer Paid Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Sick Time
- Paid Birthdays
- Opportunities for Advancement
- Healthy Work/Life Balance
Requirements
Customer Service & Professionalism
- Providefriendly and enthusiasticcustomer service at all times.
- Act as theface of Harper Auto Washby warmly greeting every customer with a smile.
- Communicate clearly usingeye contact and exaggerated hand gestureswhen guiding customers.
- Assist customers by explaining procedures and answering questions professionally.
Vehicle Handling & Safety
- Correctly prep vehiclesby performing visual inspections and ensuring all safety precautions are met.
- Safely guide vehicles into the wash tunnel ensuring proper placement on the conveyor belt.
- Confirm that customers place their vehicle inNeutralbefore entering the wash.
- Inspect truck beds and roof racksfor loose items or safety concerns.
- Conduct abrief highpressure sprayon before vehicles enter the wash.
Interior Cleaning Responsibilities
- Work efficiently as part of ateambased cleaning process.
- Performinterior window cleaning dashboard wiping vacuuming and tire shiningaccording to standard procedures.
- Follow time management guidelines ensuring vehicles are cleaned efficiently within set timeframes.
General Duties & Physical Requirements
- Assist withregular cleaning and maintenanceof equipment and the work environment.
- Follow all company procedures and policies ensuring a consistent and highquality customer experience.
- Lift at least 20 lbsas needed for job duties.
- Be able to stand on your feet for long periods of timeand work efficiently in a fastpaced setting.
- Work inall weather conditions(heat cold etc..
Eligibility Requirements
- Drivers License
- Pass drug screening as required by company policy
Employment Type
Full-Time
