Technical Support Engineer
Technical Support Engineer
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Job Description
YoushConsulting is excited to partner with a Canadian startup to help build theirnext global success. We are hiring the best talent in Information Technology inToronto and across several European countries. If you wish to be part of aglobal success story building life changing technologies that help millions ofpeople living a healthier life then you must contact us.
Technical Support Engineer (Perm TorontoREMOTE
Thisis a central and dynamic position within the organization. The candidate willprovide technical support to current and prospective clients contribute to thedevelopment of selfhelp content and provide technical support related tocompany IT systems. Great communication time management and social skills areessential as you will be responsible for managing a variety of support matterswhile providing excellent customer service. You may be asked to contribute tothe software testing or bug fixes and installing and configuring companyproducts.
Responsibilities
o Respond to incoming support requestsfrom customers in a timely manner
o Investigate and resolve technicalsupport issues prior to escalation
o Develop user documentation knowledgebase and other selfhelp content
o Provide preand postsales technicalsupport to sales and marketing staff
o Be proactive and help customers planfor their needs and future demand
o Install configure and maintain companyproducts and IT systems
o Contribute to product testing anddevelopment activities on some occasions
Qualifications
o Must have excellent Englishcommunication skills; both verbal and written
o Must have experience in technicalsupport server administration or other IT fields
o Ability to troubleshoot web applicationusing Chrome DevTools or similar tools
o Demonstrable skills with scriptinglanguages such as Python Perl or Bash
o Working knowledge of networkingprotocols such as HTTP(S) SMTP TLS and DNS
o Experience with configuring Linux andWindows server environments
o Experience with server virtualizationconfiguration and maintenance
o Experience with database administration
Nicetohave
o Experience using or developing softwarefor medical imaging
o Experience with using softwaredevelopment tools and methods (source control unit testing bug trackingcontinuous integration etc.
o Thorough understanding of the latestsecurity principles techniques and protocols
o Good problemsolving skills and abilityto work under pressure
o Ability to participate in multipleprojects concurrently
o Excellent communication skills (verbalwritten and presentation)
o Ability to understand new technologiesquickly is essential
o Good interpersonal skills andcustomerfocused mindset
Requirements
Qualifications
o Must have excellent Englishcommunication skills; both verbal and written
o Must have experience in technicalsupport server administration or other IT fields
o Ability to troubleshoot web applicationusing Chrome DevTools or similar tools
o Demonstrable skills with scriptinglanguages such as Python Perl or Bash
o Working knowledge of networkingprotocols such as HTTP(S) SMTP TLS and DNS
o Experience with configuring Linux andWindows server environments
o Experience with server virtualizationconfiguration and maintenance
o Experience with database administration
Nicetohave
o Experience using or developing softwarefor medical imaging
o Experience with using softwaredevelopment tools and methods (source control unit testing bug trackingcontinuous integration etc.
o Thorough understanding of the latestsecurity principles techniques and protocols
o Good problemsolving skills and abilityto work under pressure
o Ability to participate in multipleprojects concurrently
o Excellent communication skills (verbalwritten and presentation)
o Ability to understand new technologiesquickly is essential
o Good interpersonal skills andcustomerfocused mindset
Employment Type
Full-Time
