Eligibility Specialist
Eligibility Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about helping others Do you want to unleash your purpose and potential
Come join our dynamic social service enterprise as we help over 200000 individuals across the Chicagoland area.
YWCA Metropolitan Chicago is the oldest and largest womens organization in the region with a mission to eliminate racism and empower women. To learn more about the YWCA Metropolitan Chicago please visit our website athttps://ywcachicago.
The Eligibility Specialists overall responsibility is to support and assist child care seekers child care assistance services seekers and child care providers in completing the processes mandated by the State of Illinois to reach a speedy determination as to whether or not they meet the statemandated requirements.
ESSENTIAL RESPONSIBILITIES:
Member Contact:
- Respond in a timely manner to requests for services via calls emails and walkins with screening to evaluate need for immediate intervention and to facilitate referral and linkage to appropriate community services including additional YWCA services in compliance with IL DHS and YWCA policies and procedures.
- Determine members provider eligibility.
- Obtain all pertinent documentation including required fingerprints and background checks.
- Determine new clientmembers eligibility for the Child Care Assistance Program.
- Counsel parents on child care choices and quality child care arrangements.
Administrative Duties:
- Perform data entry report and statistics functions in an accurate and timely manner.
- Manage and monitor cases to include all updates approvals cancellations denials and payments in addition to investigating files missing needed documentation.
- Track and investigate problem certificates overpayments and supplemental payments.
- Update each members eligibility as required by Illinois DHS to perform as homebased child care providers.
- Manage information in the database regarding provider eligibility and/or followthrough in submission of documentation including the entry of W9 forms for new providers and billing certificates for providers in the system.
- Manage and review important documentation that is part of the IL DHS system including: welcome of new providers by letter stating the process of how to become certified and offering TA as needed.
QUALIFICATIONS:
- Associates degree from an accredited college or university or Two years of customer service experience
- Current knowledge of the field of Early Childhood and of issues relevant to the position supported by fifteen 15 hours of continuing education in the field annually.
- One three years of prior customer service experience
- Keen problemsolving skills
- Strong relationship skills
- Demonstrated ability to work independently
- Intermediate level skills with MS Office and Outlook
Discretion is required for handling of documents and for member concerns. Demonstrated respect and appreciation for working in a multiethnic and multicultural work environment must be evident. The Client Relations Specialist must be able to work effectively with members who may show stress and impatience.
Professional Training Required: A minimum of fifteen 15 hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually.
*Note: A bilingual Eligibility Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the communitys language (oral and written).
EDUCATION REQUIRED:AHigh School diploma or GED is required. An Associates degree or a progress toward completion of a degree is preferred.
WORK SCHEDULE:Monday Friday 8:30am4:30pm.Schedule can vary depending on the needs of the agency.
Pay Range:$40000 $40000
BENEFITS OVERVIEW:
- Generous amount of PTO &Sick Leave12 Observed holidays & Floating Holidays
- Health Dental Vision Life Short & Long Term Disability Insurance & 401(k)
- Flexible Benefits employee dependent commuter & HSA
- Employee Assistance Program 24/7
- YWCA Retirement Fund (after completion of 2 years of service)
- Pet Insurance
- 37.5 hour work week
MANDATORY VACCINATION POLICY DISCLOSURE:YWCA Metropolitan Chicago requires all staff to be fully vaccinated against COVID19 as a condition of employment. An individual is considered fully vaccinated two weeks after receipt of the second dose of a twodose vaccine (e.g. Pfizer Moderna) or two weeks after receipt of a onedose vaccine (e.g. Johnson & Johnson). Candidates who are offered a position must provide proof of full vaccination prior to their start date. Individuals in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief or as otherwise required by law must submit a completed Request for Accommodation form to HR.
YWCA Metropolitan Chicago is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. YWCA Metropolitan Chicago will provide reasonable accommodations for qualified individuals with disabilities.
***This job description is not intended to represent a complete list of all duties and responsibilities. There may be unplanned activities and other duties assigned.***
Required Experience:
Unclear Seniority
Employment Type
Full Time
