Service Technician
Service Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Hayfield Window & Door Co. is a growing manufacturer of premium quality vinyl windows and consistently ranks as a Top 100 Window and Door Manufacturer in North America.
Hayfield Window and Door benefits include:
- Medical Dental and Vision insurance
- 401(k) plan
- Vacation pay
- Sick Days and Paid Holidays
Questions Contact Emily Dahl or
A Field Service Technician is responsible for providing great customer service helps replace glass in windows and doors installs items such as window screens window and door sash and hardware and meets company safety requirements.
Essential Functions:
- Drive up to 6 hours in a single day
- Replaces glass in windows or doors; Installs items such as window screens window or door sash hardware etc. Performs job site walkthroughs and completes necessary paperwork identifies items that need attention or correction prior to project finalization
- Meets company safety requirements by keeping work area neat and clean following safety precautions and wearing required safety apparel (i.e. shoes safety glasses fall protection etc. and reporting any safety issues to the manager
Primary Responsibilities:
Performs and completes service jobs on Hayfield Window & Door Co. products in the field
Problem solves and diagnoses difficult issues in the field
Provides Customers with helpful information on the care operation and maintenance of their Hayfield Window products
Generates and updates all servicerelated completes in the Service Module following a service visit so that additional service calls can be scheduled if necessary and billing or credit can be completed.
Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all customers; Serves as a Customer Service Champion at all times
Identifies and orders parts
The ability to be a problem solver and manage multiple tasks appropriately prioritize responsibilities and work independently.
Loads Service van with all necessary parts and equipment on an asneeded basis no less than weekly
May be asked to assist in the training of new Field Service Technicians or employees in other departments
Maintains assigned Service vehicle
Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
Completes service work orders and communicates any ongoing customer or product related issues with advisors
Promotes and facilitates continuous improvement activities in the department.
Job Responsibilities
Ensure compliance with company policies and industry standards.
Handle customer complaints and resolve issues in a timely and professional manner.
Maintain uptodate knowledge of products services and industry developments.
Foster strong relationships with customers suppliers and other stakeholders.
Promote a culture of safety and ensure adherence to health and safety protocols.
Manage inventory levels to ensure parts and supplies are available when needed.
Implement customer service best practices to enhance customer experience and loyalty.
Schedule and oversee regular maintenance and repairs of facilities and equipment.
Plan and manage
Valid Drivers License
Ability to drive up to 6 hours in a single day.
Ability to use/read/follow a map.
Window and/or door experience (product knowledge) is preferred
The ability to lift 75100 pounds
Ability to work off a ladder up to 40 feet.
Able to use hand and power tools safely and correctly.
Must be able to stand on your feet for long periods of time
Ability to stand on your feet up to 8 hours a day
Entry Level Qualifications:
High school diploma or GED equivalent
Great communication skills to work with customers
Amazing problemsolving skills
A technical degree is preferable
Ability to diagnose problems with equipment
Great mechanical aptitude
Ability to communicate in English
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Hayfield Window and Door Co. is an equal opportunity employer.
Required Experience:
IC
Employment Type
Full-Time
