CSRDispatcher
CSRDispatcher
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Welcome to PatchitUP!
*PLEASE DO NOT APPLY IF YOU ARE NOT LOCAL TO THE AREA. NO REMOTE EMPLOYEE WILL BE CONSIDERED AT THIS TIME.
At PatchitUP Drywall we pride ourselves on our positive culture dedication to being the BEST and desire for expansion. Were looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative commonly referred to as a CSR and Dispatcher.
Responsibilities
- Use ServiceTitan software to manage schedules and dispatch technicians.
- Communicate effectively with customers technicians and management.
- Handle customer calls for scheduling rescheduling and job coordination.
- Manage timekeeping for technicians technicians jobs and maintain an aboveaverage booking rate.
- Follow up on unsold estimates and completed work soliciting reviews for technician performance.
- Monitor lead quality. Request lead credits when necessary.
- Ensure rapid response to leads within 5 minutes.
- Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm) Monday to Friday with some Saturdays as needed.
- Initially inoffice.
Requirements
- Preferred experience with ServiceTitan software.
- Excellent phone and communication skills.
- Strong multitasking abilities.
- Experience in scheduling and dispatching for a home service company is preferred.
- Fluent in English; Spanish is a plus.
- Selfstarter motivated and a doer.
Why PatchitUP Drywall
Join a team that values your contribution offers opportunities for growth and fosters a collaborative work environment. If youre looking to be part of a dynamic and expanding company apply now.
Employment Type
Contract
