Team Leader-End User Compute EUC Systems

At GHD we dont just believe in the power of commitment we live and breathe it every day.

Thats why we pledge to support and empower all our people to make a positive impact when working hand in hand with our business to drive change. Well help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues clients and partners youll make an impact that is felt by all. See where your commitment could take you.

Who are we looking for

Were looking for aEUC Systems Team Leaderto oversee the EUC Systems Team with a focus on enhancing performance of GHDs EUC services and technologies to drive cloud adoption in a cost effective stable and secure way whilst enhancing customer experiences. This position is based in our Irvine office. GHD supports a hybrid model.

You will:

• Drive GHD s cloud first strategy and adoption to leverage Microsofts Modern Device Management solutions.
• Define manage solutions and provide technical subject matter expertise relating to the EUC Systems Teams.
• Codevelop and deliver continuous service improvement roadmaps of EUC technologies.
• Management of a large global EUC fleet 12000 workstations/5000Mobile Devices) Windows 10 using Microsoft System Centre Configuration Manager (SCCM) and Microsoft Endpoints Manager (MEM/InTune).
• Ensure EUC Technologies are secured and aligned to GHD Information Security compliances.
• Provide team support across Incident Problem Request and Change management activities which are ITIL aligned.
• Partner with various stakeholders and other IS Functions/Management to drive our EUC vision of being a trusted business advisor vision.
• Develop and maintain collaborative and positive relationships with your team peers and other IS teams.

Your Leadership:

• Leadership and guidance of your team to foster a high performing collaborative and inclusive team culture.
• Set clear goals and expectations provide ongoing feedback and development effectively manage conflicts and address team issues.
• Facilitate open communication knowledge sharing and cross skilling across your teams and stakeholders whilst collaborating with a view to automate and hand over operational tasks to broader IS teams.
• Enhance customer experience and excellence including clear impact communications with ongoing efforts to improve service levels.
• Conduct regular 1:1s quarterly checkins wellbeing checks and team meetings with your team.
• Manage recruitment and onboarding activities for any new team members to support a positive employee experience.

About you:

• Have extensive Microsoft Endpoints Manager (Intune) skills and experience including mobile device management.
• Experience with CoManagement Devices Microsoft AutoPilot Microsoft Configuration Profiles and Group Policies Cloud Application Migrations to Intune.
• Experience in a global system administrator role/environment working across 3rd level design and maintenance with Microsoft SCCM environment.
• Passion for innovation and best practice with an ability to foster positive relationships across a complex organization.
• Ability to influence drive change and lead a team to the next level.
• ITIL V3/V4 foundation certification essential.
• Microsoft MD101 Microsoft 365: Managing Modern Desktop certification and Microsoft Azure Fundamentals AZ900 certification desired.
• Microsoft 365 Certification desired.
  

As a multicultural organization we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race creed religion national origin citizenship color sex sexual orientation gender identity age disability marital status or veteran status.

Salary Range: $104880$157320 depending on location and experience.

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