Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Representative
Prestatyn
FullTime 40 hours per week MondayFriday
Fixed Term Contract 7 months
As a Customer Service Representative you will be responsible for managing customer enquiries and concerns / complaints via telephone and email maintaining our high standards and providing an exceptional 5star customer experience at all times. You wi work closely with other colleagues and departments in order to provide prompt and amicable resolution to customer queries and and go above and beyond for all of our patients. You will be taking payment and details over the phone so good date entry and accuracy are important too.
Ideally you will be working within a customer service environment at the moment and used to dealing with concerns and complaints in a patient professional and empathetic manner. You love what you do and strive for excellent within every call.
What youll do:
To answer patients calls in a professional and courteous manner Circa 70 a day
To maintain good working relations with customers and colleagues alike
To process card payments via the online payment gateway
To refer problematic accounts to the Customer Service Team Leader for further action.
To respond to patients queries within the set time period of 48 hrs.
To review and process daily patient statements
What youll bring:
Demonstrable customer service experience.
Very strong interpersonal skills (both written and verbal) and demonstrated ability to build relationships .
Team player and ability to build effective working relationships working collaboratively (rather than competitively) with others to achieve a common goal.
Ability to demonstrate high level of enthusiasm and a proactive resilient attitude.
Computer literacy
Problem solving
Why HCA UK
Originally founded over 50 years ago by Dr Thomas Frist HCA has gone on to become one of the worlds leading healthcare providers. In the UK were one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments technology techniques medication and facilities. Being part of a large multisite established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees we empower them to provide exceptional care for our patients. Thats why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. Youll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service with option to buy or sell leave to suit you.
Private Healthcare Insurance for treatment at our leading hospitals.
Private pension contribution which increases with length of service.
Season Ticket Loan and Cycle to Work scheme.
Group Life Assurance from day one.
Critical illness cover.
Enhanced Maternity and Paternity pay.
Corporate staff discount for all facilities including Maternity packages at The Portland.
Comprehensive range of flexible health protection and lifestyle benefits to suit you.
Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen heard and supported you can be at your best for our patients and each other.
Our mission is simple above all else were committed to the care and improvement of human life a clear statement that extends to both our patients and colleagues. To achieve this we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty integrity and fairness: We act with absolute honesty integrity and fairness
Loyalty respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation were happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.
#LIHA1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
