Peterborough Golf Country Club - General ManagerCOO

POSITION SUMMARY

KEY COMPETENCIES

To be successful in this role the GM/COO will need to demonstrate the following competencies. These same areas will be a focus for performance evaluation ensuring clear expectations and ongoing support.

KEY RESPONSIBILITIES

• Develop LongTerm Plans: Lead the creation of strategic plans that align with the Clubs vision and mission focusing on longterm sustainability and member satisfaction. This includes addressing capital investment needs and facility upgrades.
• Resource Allocation: Ensure resources are allocated efficiently to meet strategic goals including budgeting for necessary maintenance improvements and a major facilities upgrade.
• Measure and Report Progress: Regularly assess progress towards strategic goals using key performance indicators (KPIs) to guide decisionmaking and provide updates to the Board Staff and Members.

• Enhance Member and Guest Experience: Demonstrate a genuine passion for providing exceptional service. This includes enhancing member experience upgrading facilities and ensuring variety in the food and beverage offerings for the Club.
• Staff Training and Empowerment: Coordinate and oversee comprehensive training programs to ensure Staff are wellequipped to deliver highquality service. Empower Staff by providing them with the tools resources and authority to resolve issues on the spot enhancing the overall member experience.
• Monitor and Improve Service Standards: Regularly assess service delivery and financial viability through member feedback and performance metrics while implementing continuous improvement initiatives to maintain high service standards.

• Build Strong Relationships: Engage regularly with Members Staff and Board Directors to understand their needs concerns and expectations. Use active listening and empathy to build trust and foster a collaborative environment.
• Effective Communication: Maintain open lines of communication with all stakeholders ensuring that information is shared transparently and that concerns are addressed promptly. Implement feedback mechanisms to gauge Member and Staff satisfaction addressing issues proactively.
• Conflict Resolution: Address conflicts or complaints with empathy and professionalism ensuring that all parties feel heard and respected. Build positive relationships and foster a collaborative work environment.

• Ensure Regulatory Compliance: Stay updated on legal and ethical guidelines related to private club operations ensuring that all club activities comply with relevant regulations.
• Governance Best Practices: Work closely with the Board of Directors to implement governance best practices including clear communication of member rights and responsibilities and adherence to board structures and procedures.
• Policy Development: Assist in the development and enforcement of Club policies that align with legal standards and reflect the Clubs mission and values.

• SelfAwareness and Regulation: Maintain selfawareness and emotional control in all interactions particularly in highstress or conflict situations to model professionalism and composure.
• Understand Emotions: Be attuned to the emotional states of Members and Staff using this awareness to navigate sensitive situations and build strong trusting relationships.
• Empathy and Support: Provide support and understanding to both Members and Staff during challenging times demonstrating genuine concern for their wellbeing.

• Financial Planning and Budgeting: Strong understanding of financial and capital management. Work closely with the Accounting Manager to support the development and management of budgets that align with the Clubs strategic goals ensuring financial stability and sustainability. This includes awareness of cost control measures and financial planning for capital projects.
• Financial Analysis: Regularly review financial statements and performance metrics to identify areas for improvement and ensure the Club remains financially healthy.
• Optimize Revenue Streams: Explore and implement new revenuegenerating opportunities while managing costs effectively particularly in the food and beverage sector and member programming.

• Safety: Knowledge of public health and safety regulations and the ability to ensure the safety and wellbeing of Staff and Members (Canadian Centre for Occupational Health and Safety). Ability to ensure the safety and wellbeing of Staff and Members. Experience in developing and implementing emergency preparedness plans.
• Employee Relations: Ensure the Club is operating under the Federal Provincial and Municipal Laws and Regulations including but not limited to Canadian Human Rights Act the Accessibility for Ontarians with Disabilities Act (AODA) etc. Work with the team to develop Performance Management Goals and Development Plans that align with Key Performance Indicators.
• Legal: Experience working effectively with legal counsel to address compliance issues proactively identify potential legal risks and implement mitigation strategies. Have familiarity with and understanding of the Clubs insurance policies and understand how to ensure compliance with the related insurance requirements.

CANDIDATE PROFILE

• Professional Experience: Proven success as a General Manager/Chief Operating Officer at a memberfocused hospitality recreational or resort facility of similar size and volume. Demonstrated expertise in operational management enhancing guest experience and leading highimpact and complex projects.
• Leadership: A dynamic resultsoriented leader with a proven ability to build and motivate highperforming teams effectively engage with a board of directors drive a strong governance structure and uphold the mission and vision of a club.
• Business Acumen: Strong financial acumen including negotiating budgeting forecasting and profit and loss management. Coordinates the development of a clubs long range and annual plans.
• Member Focus: An understanding of the culture in a membershipdriven organization and a commitment to fostering exceptional member experiences.
• Strategic Thinking: Ability to develop and implement strategies to drive revenue enhance member satisfaction and ensure a clubs longterm success.
• Operational Excellence: Experience in overseeing all aspects of a clubs operations and events.
• Communication and Collaboration: Excellent communication and presentation skills and the ability to build strong partnerships within a club and with members.
• Professional Development: A passion for continuous learning and staying current with industry trends. Maintains membership with the Club Managers Association of Canada and other professional associations. Attends conferences workshops and meetings to keep abreast of current information and developments in the field.
• Representing the Club: Connecting with the local community and with other stakeholders with which a club has relationships.

QUALIFICATIONS

• Strong interpersonal skills and demonstrated leadership abilities in inspiring and motivating staff.
• A minimum of 5 years of senior management experience in private club operations is preferred.
• Demonstrated experience in finance and administration is essential.
• A degree in Hospitality or Business Management is considered an asset or equivalent work experience with exceptional business acumen.
• Member of the Canadian Management Association of Canada (currently working on or having completed the CCM designation) is desirable.
• Member of the PGA of Canada considered an asset.
• Knowledge of the Jonas system is desirable.