Customer Account Manager Onsite
Customer Account Manager Onsite
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 250000 - 250000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW201: Atlanta 710 Westlake Parkway Atlanta GA 30336 USAPosition Role Type:
OnsitePratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond
If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice this may be the opportunity youve been waiting for!
This role is responsible for customer service of Pratt & Whitney Geared Turbo Fan new spare parts business for our critical and strategic customers.
What You Will Do:
Management and timely support of large complex & highvolume customer DTO.
Develop and maintain effective customer relationships through frequent communications (email phone calls onsite customer support.
Manage all aspects of customer order management to fulfill customer requirements on time
Daily interface with other teams in the organization (Planning & Forecasting Finance Delivery Assurance etc.
Identify and communicate/escalate critical part requirements for airline customers & shops
Support regional manager with escalation and ensure timely resolution of customer request on a global basis.
Support general customer operational issues related to spare parts
Engage with customers on a weekly basis in support of organizational sales goals
Up to 10 travel
What You Will Learn:
Geared Turbofan Aftermarket Overhaul process
Commercial Engines business models
End customer interaction
Qualifications You Must Have:
Bachelors Degree and 10 years of experience to include commercial airlines business customer service or engineering or an Advanced Degree and 7 years of experience to include commercial airlines business customer service or engineering
Knowledge of engine and part nomenclature engine maintenance and overhaul procedures
Experience supporting continuous improvement projects
Microsoft office experience
U.S. Person (U.S. citizen permanent resident or granted refugee or asylee status) as defined here: We Prefer:
Working knowledge of SAP preferred
Data Mining experience
Frequent collaboration in a team environment; should also be able to work independently
Highly adaptable in fast faced and evolving industry
SAP experience
Learn More and Apply:
What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.
The salary range for this role is 124000 USD 250000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Manager
Employment Type
Full-Time
