Call Center Agent
Call Center Agent
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Job Alert
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$ 55000 - 72000
1 Vacancy
Job Description
Job Position:Call Center Agent
Company: Think Tell Junction
Location: Saint Louis MO
Salary: $55000 $72000 per year
Job Type: Fulltime
About Us
At Think Tell Junction were dedicated to driving impactful communication strategies for our clients enhancing brand presence and engagement. Our team is passionate about creating meaningful connections and delivering messages that resonate. We strive to cultivate an environment of creativity collaboration and growth.
Job Description
We are seeking a dedicated and enthusiastic Call Center Agent to join our team in providing exceptional customer service and support. As a vital part of our operations you will be the first point of contact for our customers guiding them through their inquiries resolving issues and ensuring they have a positive experience with our company.
Responsibilities
- Receive inbound calls and respond to customer inquiries promptly and professionally.
- Provide accurate information regarding products and services offered by the company.
- Assist customers in troubleshooting and resolving issues effectively and efficiently.
- Process and manage customer orders returns and exchanges in a timely manner.
- Document all customer interactions clearly and accurately in the database for future reference.
- Collaborate with team members and supervisors to address and escalate complex issues as needed.
Skills & Qualifications
- High school diploma or equivalent; associates or bachelors degree preferred.
- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills with a friendly tone.
- Strong problemsolving abilities and a customerfocused mindset.
- Ability to multitask and manage time effectively in a fastpaced environment.
- Familiarity with computer systems and software; previous experience with CRM tools is a plus.
- Flexibility to work various shifts including evenings and weekends as necessary.
Benefits
- Competitive salary with annual performance reviews.
- Health dental and vision insurance.
- Generous paid time off including vacation and holidays.
- 401(k) retirement plan with company matching.
- Professional development and training opportunities.
- Flexible work environment and potential for remote work days.
Join our team and help Think Tell Junction make an impact through powerful communication. Apply today to be part of an innovative team that values creativity and results
Required Experience:
Unclear Seniority
Employment Type
Full-Time
