Customer Care Representative
Customer Care Representative
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Job description
Fulltime Hourly Weekdays 8 hours Weekends with notice
Supervisor:Corporate Scheduling and Customer Care Lead
Work Location:InOffice Vaughan location
Starting Pay rate:$18.00 hourly. Commensurate with performance & experience.
KPIs:
Achieve targeted metrics related to Calls / email / faxes
Inquiry wait time
Inquiry escalation and risk measures i.e. number of complaints errors
Job Summary:
The Customer Care Representative is responsible for the daily incoming and outgoing communications of the Call Center.
The Customer Care Representative shall ensure that calls emails and faxes are responded to within an agreed timeframe and in an appropriate manner.
Duties and Responsibilities:
Customer Care
Manage and resolve patient queries and complaints by providing prompt and professional responses to patients and caregivers authorized on the patients behalf
Handle external hospital and referring MDs inquiries
Ensure accurate uploading of medical documents when needed
Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol
Incoming Calls
Schedule appointments for patients by attending to incoming calls
Check emails/voicemails daily
Answer telephone and emails promptly and in a polite and professional manner
Direct calls to other departments as needed.
Demographic Data
Schedule appointment accurately and appropriately review appointment date time location and physician name
Handle patient inquiries and questions via email fax
Ensure and verify accuracy of information
Working conditions:
Computer use sitting screen use for extended periods
(incoming calls) continuous speaking listening
Requirements
Minimum of 35 years of related experience and knowledge
Demonstrated experience analyzing and resolving customer service and client issues
Exceptional interpersonal customer service problemsolving verbal and written communication and conflict resolution skills.
Decisiveness and attention to detail
Proficiency with necessary technology including computers software applications phone systems etc.
Excellent typing speed with minimal errors
Excellent organizational and timemanagement skills
Alignment with company values
Equal opportunity
Uptown Eye Group is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.
Job Types: Fulltime Fixed term contract
Contract length: 12 months
Salary: From $18.00 per hour
Expected hours: 30 44 per week
Benefits:
- Dental care
- Extended health care
- Onsite parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Concord ON L4K 2Z5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- related customer care: 3 years (preferred)
Work Location: In person
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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