Customer Success Manager Commercial
Customer Success Manager Commercial
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Job Description
Who is Tenable
Tenable is the Exposure Management company. 44000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500 45 percent of the Global 2000 and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work
Ask a member of our team and theyll answer Our people! We work together to build and innovate bestinclass cybersecurity solutions for our customers; all while creating a culture of belonging respect and excellence where we can be our best selves. When youre part of our #OneTenable team you can expect to partner with some of the most talented and passionate people in the industry and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction drive product adoption and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships providing proactive support and driving measurable outcomes such as improved customer health retention expansion and satisfaction. Leveraging a strong understanding of Tenables product suite the Customer Success Manager delivers valuedriven solutions articulates product benefits and ensures successful adoption and utilization.
Your Opportunity:
- Build and nurture trusted advisor relationships with assigned customers ensuring solutions deliver measurable value and align with their business objectives.
- Lead customers through the onboarding process creating a seamless and impactful experience that sets the foundation for longterm success.
- Meet or exceed renewal and expansion targets by fostering customer loyalty and satisfaction through proactive engagement and relationship management.
- Monitor customer health metrics and adoption trends leveraging data insights to proactively address risks and implement tailored strategies that enhance product utilization and value realization.
- Conduct discovery conversations to identify customer goals pain points and success criteria ensuring solutions align with their unique needs.
- Develop and maintain a strong foundational understanding of Tenables product suite including its core features and benefits to effectively articulate value and drive adoption for customers.
- Collaborate crossfunctionally with internal teams (e.g. Territory Managers Sales Engineers) to address customer needs and identify upsell opportunities.
- Serve as the primary point of contact for account escalations managing resolutions to ensure positive customer outcomes.
- Determine the most effective strategies to engage customers and ensure retention satisfaction and successful renewals and expansion.
- Evaluate and prioritize upsell and crosssell opportunities collaborating with internal teams to align with customer goals and timing.
- Decide on the appropriate actions to address risks and adoption challenges based on customer health metrics including when to escalate issues.
- Determine when and how to escalate complex issues or risks to internal stakeholders to ensure timely resolution.
What Youll Need:
- BA/BS degree or equivalent work experience with 5 years in customerfacing roles including 3 years in account management sales or similar positions focused on customer retention growth and engagement.
- Proven experience working with SaaS (Software as a Service) or subscriptionbased solutions including driving adoption and delivering measurable customer outcomes.
- Strong relationship management skills with the ability to serve as a trusted advisor uncover customer goals and align solutions to business objectives.
- Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.
- Analytical mindset with experience leveraging customer data and insights to proactively address challenges and improve adoption.
- Exceptional verbal and written communication skills with the ability to effectively collaborate crossfunctionally and influence internal and external stakeholders.
- Proficiency with tools such as Salesforce and Google Suite with the ability to quickly adapt to new systems and processes.
- Strong organizational skills with the ability to prioritize multitask and thrive in a fastpaced revenuedriven environment.
- Familiarity with customer success methodologies and best practices for driving customer satisfaction adoption and retention.
- Willingness to travel once per year for company events such as the Sales Kickoff or training sessions.
- Ability to sit and work at a computer for extended periods
- Office presence in line with Tenable policy currently 2 days per week in Staines London.
- Travel requirements details in the Knowledge Skills and Experience section
#LIHybrid
#LIJG1
Were committed to promoting Equal Employment Opportunity (EEO) at Tenable through all equal employment opportunity laws and regulations at the international federal state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process please contact for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us in accordance with the General Data Protection Regulation (GDPR). Please click here to review.
For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.
Required Experience:
Manager
Employment Type
Full Time
