Senior Groups Events Manager - W London
Senior Groups Events Manager - W London
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Join our vibrant commercial team at W London as our Senior Groups & Events Manager.
Located in Soho W London owns the stage in the epicentre of the citys cultural core. Plugged in to the pulse of Londons energetic social scene this is where louderthanlife Soho mixes with the glitzy West End.
W London why anywhere else
- Meals Tasty and Varied Complimentary Meals in our Green Room canteen.
- Accommodation Service Charge Paid each month!
- Bonus Plan Eligible for our sales bonus programme
- Learning and Growing Access to the best digital and classroom based training resources and cross exposure opportunities
- Apprenticeships Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday 23 days of holiday excluding public holidays (increase to 27 days with length of service
- Uniform Dry CleaningComplimentary on site.
- Company PensionScheme Save for your future.
- Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Celebrate Awards and Recognition Celebrations
- Benefit Hub Access to further discounts for shopping cinema tickets technology and more!
- Events Monthly Calendar of Associate Focused & Fun Events
- Long Service Recognition Dedicated appreciation events for when you reach career milestones within the company.
- Global Marriott Hotel Discounts Accessible to you and your loved ones travel the world with Marriott International.
- Food & Beverage Discounts 20 Discount in all F&B outlets within Marriott Properties
- Spa Discounts 30 discount in our Away Spa
Core Responsibilities
- Attends customer events trade shows and sales missions to maintain build and develop relationships with Marriott Global Sales Offices (GSOs) key stakeholders and customers in keyfeeder markets.
- Build and maintain longterm relationships with existing and potential clients through regular communication and networking.
- Effectively presents hotel benefits and features based on customer needs.
- Utilizes negotiation skills and creative selling abilities to uncover new business.
- Utilise digital marketing channels including social media email marketing and online advertising to reach target audiences effectively.
- Support the hotels service and relationship strategy driving customer loyalty by engaging and connecting with new customers and inspiring guests through each customer experience.
- Develop and manage relationships with key stakeholders both internal and external
Developing & Executing Sales Strategies
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the MICE & Group segments.
- Assists in the development implementation and sustaining of aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue customers and the market for the MICE & Group segments.
- Assists with the development and implementation of promotions both internal and external.
Maximising Revenue
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g. sets example with personal booking goals).
- Develops and implement sales strategies to achieve propertys objectives whilst consistently analysing market information.
Analysing & Reporting on Sales and Financial Data
- Analyses market information by using sales systems and implements strategy to achieve propertys financial room goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews guest satisfaction results to identify areas of improvement.
- Support Director of Sales & Distribution in preparation of regular reports on sales performance including reporting on KPI target results market trends and competitor activities for management review.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Empowers employees to provide excellent customer service.
- Observes service behaviours of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Executes and supports the companys Customer Service Standards and propertys Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.
- Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
To be considered for this role all applicants must have proven right to work in the United Kingdom
W Hotels are an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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