Staff Customer Quality Engineer
Staff Customer Quality Engineer
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1 Vacancy
Job Description
As an S&C Electric team member youll work on projects that have realworld impact. Youll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100year history of innovation and has been 100 employeeowned since 2012. We continue this legacy as a trusted forwardthinking leader in the electrical industry. You will advance a safer more reliable and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. Were big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.
Join S&C to make an impact on tomorrows energy challenges and become an employeeowner!
Hours
- 8:00 am 5:00 pm (MonFri) Onsite
At S&C we are dedicated to providing competitive and equitable compensation for all our team members and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States can be found in the JOB INFO section below. Individual pay within this salary range is determined by several compensable factors including performance knowledge jobrelated skills and experience and relevant education or training. This role is also eligible for S&Cs annual incentive plan (AIP) subject to eligibility criteria.
Join Our Team as a Staff Customer Quality Engineer!
Are you passionate aboutcustomer quality S&C Electric Company is seeking a dynamic individual to coordinate ourquality engineeringfunction. As a Staff Customer Quality Engineer youll be crucial in ensuring smooth operations and supporting our diverse team.The Staff Customer Quality Engineer serves as the organizations primary quality expert for customerfacing issues driving comprehensive quality strategies and resolving complex concerns. This role champions crossfunctional collaboration to ensure customer satisfaction.
Key Responsibilities:
- Customer Issue Resolution: Support major customer quality projects essential to resolving S&Cs most crucial customerfacing challenges. Champion Quality Review meetings/events with the key customers and provide appropriate updates to customers in a timely manner.
- Customer KPIs: Oversee and analyze all customer KPIs including setting and implementing action plans. Report out on key metrics to senior leadership. Create update and maintain customer scorecards through Salesforce.
- Customer Escape Containment: Coordinate customer escape containment and resolution processes by implementing corrective actions collaborating with internal teams to resolve issues document outcomes and drive improvements in customer satisfaction.
- Cost of Poor Quality (COPQ) Reduction: Take ownership of reducing the cost of poor quality (COPQ) by analyzing trends in customerreported issues identifying root causes and implementing preventative measures to ensure continuous improvement in product quality.
- Customer Issue Data: Ensure accurate management of customer issue data by maintaining comprehensive records classifying failure codes and contributing to data analysis efforts to support quality improvement initiatives and decisionmaking.
- Process Improvements: Suggest major improvements to practices and processes based on customer feedback and analytics. Partner with operations leadership on customerspecific requirements. Work with the team to create and update quality improvement action plans.
- Customer QMS: Create and maintain customerrelated quality documents such as procedures Standard Work Instructions. Implement procedures and processes to ensure the internal Quality Management System complies with the customer and regulatory requirements.
- Quality Support & Collaboration: Provide highlevel quality support for operations working closely with production teams to address qualityrelated issues and drive continuous improvements. Lead the resolution of complex quality issues utilizing advanced problemsolving tools to identify root causes and implement effective preventative measures.
- Metrics & Feedback Utilization: Utilize quality feedback and metrics to identify opportunities for design and process improvements driving datadriven decisionmaking across the company.
- Mentorship & Team Support: Coach mentor and delegate work to other quality engineers fostering a culture of continuous learning and professional growth within the quality engineering team.
- Industry Trends & Innovation: Proactively monitor industry trends and emerging technologies incorporating relevant advancements into the companys approach to quality engineering.
- Compliance: Understand and comply with all applicable Company policies and rules.
What youll Need To Succeed:
- 710 years of experience in a quality or product/process engineering role with experience interacting directly with customers.
- Demonstrated expertise in effective problemsolving including RCCA and able to communicate resolution across all levels of any organization related to concepts of customer quality production and process controls.
- Expertlevel knowledge of a wide array of manufacturing technologies and methods preferably within electrical manufacturing industry.
- Knowledge and experience with quality management system tools APQP and continuous improvement tools from Lean and Six Sigma Management Systems.
- Great interpersonal skills to establish meaningful relationships built on mutual trust and respect and foster collaborative working relationships amongst a diverse audience.
- Excellent communication skills (written verbal listening and presentation) able to partner with and communicate with customers both technical and nontechnical. Able to influence others including senior leaders.
- Excellent organizational planning and project management skills coordinating internal and external resources and juggling key account demands.
- Sound business sense and analytical skills with the ability to use and analyze data to drive informed actions solve complex problems and drive learning.
- Ability to work in a fastpaced environment with tight deadlines including the flexibility to work extended hours when necessary.
- Great computer skills and ability to use Microsoft Office applications specifically Microsoft Word Excel PowerPoint Project and PowerBI. Including great data analysis skills.
Preferred:
Certified Quality Engineer (CQE) Certification from ASQ
S&C Electric is committed to equalopportunity employment. All employees and applicants will be considered without regard to age color disability gender national origin race religion sexual orientation gender identity protected veteran status or any other classification protected by federal state or local law. If you are an individual with a disability and need an accommodation to complete the application please email us at.
No fixed deadline
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Required Experience:
Staff IC
Employment Type
Full-Time
